Air Export Night Agent

Expeditors International; Peabody (MA); On-site; USD 26,174 - 35,817; Full time

Benefits offered by this job

Paid Vacation

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Growth opportunities within the company

Employee Referral Program Bonus

Job summary

Expeditors International is seeking an Air Export Night Agent in Peabody, Massachusetts. The role involves processing export shipments, managing customer communications, and ensuring compliance with regulations. Successful candidates will exhibit strong interpersonal skills and an understanding of global logistics.

The position offers a competitive pay range of $19.00 - $26.00 per hour based on experience, as well as comprehensive benefits including paid vacation, medical plans, and growth opportunities within the company.

Qualifications

• Ability to listen, comprehend, and communicate clearly both verbally and in writing.

Responsibilities

• Process export shipments and accompanying documentation.
• Prepare and monitor shipments as per customer and company KPI’s.
• Problem solving and ensuring compliance with regulations.

Skills

Effective interpersonal skills

Global logistics industry knowledge

Job description

Job Description

Air Export Night Agent will serve in an operations capacity, responsible for processing export shipments including accompanying export documentation. Major duties and responsibilities to include but not limited to:

• Prepare shipments
• Process shipments
• Monitor/Track shipments
• Manage your desk to customer and company KPI’s
• Timely reply to all emails
• Complete 52 hrs of training credit per year
• Timely problem solving/resolution
• Any functions deemed necessary by supervisor or manager
• Develop friendly and professional relationships with customers
• Training peers as needed
• Action miscellaneous accounting items that pertain to assigned accounts
• Send shipment alerts to all customers and keep them updated on the progress of their shipments
• Must comply with Expeditors and Govt regulations/policies
• Must maintain and preserve company culture
• Must display a willingness to work in a team environment

Physical Demands

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
• Write with pencil/pen/marker
• Functions performed primarily while seated at desk

Expeditors Key Performance Expectations

• Exceptional Customer Service:

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.

• Job Execution:

Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

• Reliability:

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

• Communication:

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors’ standards.

• Culture:

Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

• Personal Growth and Development:

Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

Product Agent Job-Specific Performance Expectations

• Timely and Accurate Shipment Processing

Ensures smooth and timely freight process flow according to Expeditors’ operational procedures. Follows customer’s standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company’s procedures.

• Timely and Accurate Data Entry

Ensures accurate and timely data entry into our operational systems according to Expeditors’ operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.

• Timely and Accurate Billing and Accounting

Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.

Qualifications

• Effective interpersonal skills - including the ability to listen, comprehend and to communicate clearly and concisely both verbally and in writing.
• Global logistics industry knowledge

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus
• Base Pay Range: $19.00 - $26.00 per hour, Based On Experience