Customs Brokerage Agent - Night Operations

Expeditors; Uniondale (NY); On-site; USD 45,000 - 51,000; Full time

Benefits offered by this job

Paid Vacation

Health Plan

Life Insurance

Employee Stock Purchase Plan

Training and Development

Growth opportunities

Referral Bonus

Job summary

Expeditors, a global logistics company, is seeking an Operations professional for an in-office role in Uniondale, NY. You will handle import documentation, data entry, and timely processing with Customs, while aligning with KPI targets and customer expectations.

The position requires strong English communication, excellent organizational and problem-solving skills, and proficiency in MS Office with a minimum 40 wpm typing speed. In-person involvement is essential.

Qualifications

• Professional oral and written communication skills in English and native language.
• Demonstrated exceptional internal customer service skills.
• Organizational skills and needs analysis ability.
• Problem solving and data handling capabilities.
• Strong MS Office skills (Word, Excel, etc.).
• Must be able to type at least 40 wpm accurately.

Responsibilities

• Focus on receiving import documents and logging files in Expeditors’ system.
• Transfer data from commercial documents to Expeditors’ system.
• Ensure timely pre and post entry requirements from inception to processing with Customs.
• Meet KPI standards and contribute to department goals.
• Build and maintain relationships with customers and Customs authorities.

Skills

Communication skills

Organizational skills

Needs analysis

Problem solving

MS Office

Typing 40 wpm

Tools

Excel

Word

Job description

Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Operations

Hours: Sunday 8am-5pm and Mon-Thursday 5pm-2am - In Office

• Focus on receiving import documents, Logging a file in Expeditors’ system, and transferring data from the commercial documents to Expeditors’ system.
• Ensure accurate and timely pre and post entry requirements from inception to processing an entry with Customs.
• Meet compliance at all times to regulations. This includes internal policies and procedures suchas Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Oversight and execution on all customer standard operating procedures via the DLSOP.
• Work with the team on meeting KPI standards, as per department goals and metrics.

Hours: Sunday 8am-5pm and Mon-Thursday 5pm-2amIN PERSON POSITION

Support the departmentin the following areas:

• Dailyexecution of workflow and department metrics.
• Build and maintain strong relationships with customers and governmental Customs organizations.
• Timely completion of items on learning plan(s) and Personal development plan.

Systems

• Embrace and utilize productivity tools
• Be open to implementing new system changes and enhancements.
• Be involved and suggest system/process improvements.

Culture

• Consistently display andpromote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications

• Professional oral and written communication skills in English and native language;
• Demonstratedexceptional internal customer service skills
• Organizational skills
• Needs analysis skills
• Problem solving skills
• Strong Microsoft Office skills (Word, Excel etc.);
• Must be able toefficiently and accurately type at minimum 40wpm.

Qualifications

• Hours: Sunday 8am-5pm and Mon-Thursday 5pm-2am
• Professional oral and written communication skills in English and native language;
• Demonstratedexceptional internal customer service skills
• Organizational skills
• Needs analysis skills
• Problem solving skills
• Strong Microsoft Office skills (Word, Excel etc.);
• Must be able toefficiently and accurately type at minimum 40wpm.

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus
• Salary: $45,000-$51,000