Air Export Forwarding Agent - Dangerous Goods

FedEx Group; Irving, Northern (TX, KY); Hybrid; USD 26,000 - 36,000; Full time

Job summary

FedEx Logistics is seeking a Logistics Specialist to support customer service and freight forwarding operations onsite in a fast-paced environment. You will coordinate documentation, tracking, billing, and carrier dispatch while maintaining strong client relationships and ensuring regulatory compliance.

The role requires a high school diploma, proficient computing, and solid knowledge of freight forwarding. The position is onsite, Monday–Friday, with potential overtime during peak periods.

Qualifications

• High school diploma/GED required.
• Proficient computer skills.
• Strong customer service and communication skills.
• Knowledge of freight forwarding or logistics.
• Banking requirements for international trade and related regulations.

Responsibilities

• Provide and ensure a high level of customer service by developing and maintaining relationships with customers' front line personnel in operating divisions and subsidiaries.
• Prepare, analyze, and/or submit documentation to agents and clients to ensure regulatory compliance for transportation.
• Anticipate, identify, and resolve problems delaying freight release or movement.
• Maintain relationships with correspondent brokers, service providers, and agents to exceed service requirements.
• Resolve billing issues and ensure invoicing and vendor payments are accurate.
• Develop rates and/or provide quotes for freight movement.
• Coordinate oversized and out of gauge shipments and hazmat shipments.
• Track and trace milestones and exceptions, dispatch carriers to pickup, and input data into systems.

Skills

Customer service

Logistics knowledge

Regulatory knowledge

Hazmat familiarity

Communication skills

Banking requirements

Education

High school diploma/GED

Job description

To provide customers with the highest quality service by providing consistent customer service and shipment processing in order to ensure timely movement of freight/cargo.

Responsibilities

• Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries.
• Prepare, analyze, and/or submit documentation to the appropriate parties (agents and clients) in order to ensure they are in accordance with all applicable laws and regulations relating to transportation.
• Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.
• Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.
• Resolve banking and letter of credit problems.
• Advise customers on payment terms.
• Resolve billing issues and ensure that invoicing and vendor payments are billed accurately.
• Complete accurate data input or corrections into computer files.
• Develop rates and/or provide quotes for the movement of freight.
• Resolve billing issues on customer's behalf.
• Generate special manual reports to meet customer’s needs.
• Ensure all communication with internal and external customers is updated timely
• Responsible for freight forwarding functions, which consist of: coordinating customer booking requests, setting-up new shipper, assisting with restricted articles submission, etc.
• Complete import/export documentation in accordance with international trade regulations.
• Engage with clients related to billing disputes, status of shipments, developing new lanes, improving service, etc.
• Dispatch carriers to pick up at CFS, FTN and customer related distribution centers
• Track and trace functions, including entry of all milestones and exceptions.
• Work all iServe cases.
• Coordinate oversized and out of gauge shipments.
• Handle Hazmat shipment
• The incumbent(s) of this position is expected to perform all other related duties as assigned.

Qualifications

• High school diploma/GED.
• Proficient computer skills.
• Strong cust svc, organizational, and communication (written/oral) skills.
• Knowledge of freight forwarding or logistic required.
• Working knowledge of air export regulations, if appropriate, related to export and Schedule B tariff classification.
• Banking requirements for international trade
• Regulations regarding dangerous goods shipping & foreign regulations.
• Familiarity with handling hazardous materials
• Knowledge of regulations for import/export related to DOT.
• Basic math skills for conversions to metric and currency evaluations.
• Minimum of one (1) year of experience in freight forwarding or logistics or work/field experience.

Preferred Qualifications

• Export Freight Forwarder experience.
• Knowledge of how Freight Forwarding works. Knowledge of Airline buildups and documents.

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: $18.87 - $26.42 USD Hourly

Additional Details: Monday - Friday, 9:00 AM - 5:00 PM, Onsite. "Mandatory overtime may be required during periods of high volume. In addition, working on company recognized holidays may be necessary."

For details on our comprehensive benefits, click here.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

• Know Your Rights
• Pay Transparency

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.