Air Cargo Office Agent ORD

Worldwide Flight Services (WFS); Chicago (IL); Sur place; USD 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

DailyPay access

On-the-spot awards

Medical options

Travel discounts

Pet insurance

Discount shopping

Wellness programs

401k plan

Internal mobility

Résumé du poste

Worldwide Flight Services (WFS) is seeking a Cargo Office Agent for ORD to ensure timely handling of cargo documents, customs interfacing, and accurate data entry. This role involves preparing import/export paperwork, processing MAWB details, and coordinating with brokers and customers to move shipments efficiently.

The position requires strong attention to detail, the ability to work in a fast-paced environment, and compliance with DOT and security procedures.

Qualifications

• Must have HS Diploma, GED, or equivalent.
• Preferred English fluency and strong typing (50 WPM).
• Ability to read/write/speak English clearly and accurately.
• Strong attention to detail and fast, accurate data entry.
• Ability to use computer systems and learn new software.

Responsabilités

• Handle the stress of a fast-paced eight-hour shift.
• Prepare documentation prior to flight arrival/departure and distribute accordingly.
• Interface with U.S. Customs and prepare import/export paperwork.
• Process and maintain cargo documentation and related records.
• Assist customers arriving to retrieve documents and freight.
• Capture data into airline systems and print necessary manifests.

Connaissances

Fluent English

Typing 50 WPM

Attention to detail

PC skills

Stress management

Equipment operation

Formation

HS Diploma, GED or Equivalent

Description du poste

Take a Huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 of the finest professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, to learn new skills, and to experience working with different customers and cultures with the sole aim of always delivering a world-class service. WFS provides a full-service capability that includes Aviation cargo, Airline passenger, and Aviation ramp services. Our team of people is highly trained, highly skilled, and confident airport service professionals who are supported by local training and development. We are passionate, capable, and always willing to explore new opportunities presented by customers all over the world.

Air Cargo Office Agent ORD

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations in 27 countries on 5 continents. Are you ready to take off on your next career with us?

Job Summary

The work of Cargo Office Agent includes computer data entry; prepares all flight documents; interfaces with U.S. Customs; prepares all import and export documentation, and accepts/distributes cargo in accordance with applicable air carrier and Department of Transportation (DOT) regulations. Complies lists of customers for use as sales leads. Solicits orders or talks with customers to complete sales. Quotes prices and terms and prepares sales contracts for orders obtained. Estimates date of delivery to customer, based on knowledge of company’s delivery schedules. Moves cargo up to 70lbs. Comply with WFS site security procedures for assigned warehouse and other operations. Remain cognizant of WFS staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.

Responsibilities

• Ability to handle the stress of a fast-paced eight-hour shift.
• Ability to drive all cargo handling equipment.
• Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly.
• Travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents.
• Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment’s arrival at warehouse facility or on hold.
• Provide assistance to customers arriving to retrieve their documents and freight.
• Collect appropriate charges and document method of payment.
• Process “Customs Out” (proof of delivery) for every transaction before the customer’s departure.
• Assist in completion of MAWBS for over-the-counter shipments.
• Confirm all bookings are accepted
• Confirm TSA mandatory screening.
• Data capture AWB information into airline system(s).
• Manifest flight based on information received from the warehouse.
• Print flight manifest, cargo pallet message, deadload and NOTOC and deliver to the aircraft.
• Verify post flight inventory with documents on hand.
• File maintenance of all pertinent documents and records.
• Prepare various reports (Irregularity, Weekly Import and/or Export Statistics)
• Answer incoming calls and responds to emails.
• Demonstrate diligence required to maintain security under the Airport Police, TSA and United States
• Retrieve import/deliver export documents to and from aircraft.

Minimum Requirements

• HS Diploma, GED or Equivalent
• Must have a valid driver's license
• Must be at least 18 years of age
• Ability to work rotating shifts including weekends (i.e., Friday, Saturday and Sunday), holidays and days off.

Preferred Skills

• Ability to read, write, fluently speak and understand the English language.
• Minimum typing speed of 50 WPM.
• Ability to concentrate on detail.
• Ability to learn PC skills and apply knowledge.

Physical Requirements/Working Conditions

• Ability to lift up to 50 lbs. No exceptions.

Perks & Benefits

• Want your pay in advance? Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.