Air Cargo Office Agent ORD

Worldwide-Flight-Services-3e56de5d; Chicago (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

DailyPay

Awardco rewards

Full/Part-time medical options

Travel discounts

Wellness programs

401k plan

Internal mobility

Job summary

Worldwide Flight Services in Chicago is seeking an Air Cargo Office Agent ORD to manage cargo documentation, data entry, and customs interfacing for import/export shipments, ensuring accuracy and on-time processing.

You will prepare flight documents, quote prices and terms, process MAWB and related paperwork, and support customers on transfers and duties, with a focus on security and compliance. A HS Diploma or GED, valid driver’s license, and willingness to work rotating shifts are required.

Qualifications

• HS Diploma, GED or Equivalent.
• Must have a valid driver's license.
• Ability to work rotating shifts including weekends, holidays, and days off.

Responsibilities

• Enter data and prepare flight documents.
• Interface with U.S. Customs and prepare import/export documentation.
• Solicit orders or talk with customers to complete sales and quote prices.
• Move cargo and assist in document handling for flight arrivals and departures.

Skills

English proficiency

Typing 50 WPM

Attention to detail

Computer skills

Education

High School Diploma or GED

Job description

Career Opportunities: Air Cargo Office Agent ORD (14917)

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, business to customer delivery, and on‑time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations in 27 countries on 5 continents. Are you ready to take off on your next career with us?

Job Summary

The work of Cargo Office Agent includes computer data entry; prepares all flight documents; interfaces with U.S. Customs; prepares all import and export documentation, and accepts/distributes cargo in accordance with applicable air carrier and Department of Transportation (DOT) regulations. Complies lists of customers for use as sales leads. Solicits orders or talks with customers to complete sales. Quotes prices and terms and prepares sales contracts for orders obtained. Estimates date of delivery to customer, based on knowledge of company’s delivery schedules. Moves cargo up to 70lbs. Comply with WFS site security procedures for assigned warehouse and other operations. Remain cognizant of WFS staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.

• Ability to handle the stress of a fast-paced eight‑hour shift.
• Ability to drive all cargo handling equipment.
• Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly.
• Travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents.
• Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment's arrival at warehouse facility or onhold.
• Provide assistance to customers arriving to retrieve their documents and freight.
• Collect appropriate charges and document method of payment.
• Process "Customs Out" (proof of delivery) for every transaction before the customer's departure.
• Assist in completion of MAWBS for over‑the‑counter shipments.
• Confirm all bookings are accepted
• Confirm TSAmandatory screening.
• Data capture AWB information into airline system(s).
• Manifest flight based on information received from the warehouse.
• Print flight manifest, cargo pallet message, deadload and NOTOC and deliver to the aircraft.
• Verify post flight inventory with documents on hand.
• File maintenance of all pertinent documents and records.
• Prepare various reports (Irregularity, Weekly Import and/or Export Statistics)
• Answer incoming calls and responds to emails.
• Demonstrate diligence required to maintain security under the Airport Police, TSA and United States
• Retrieve import/deliver export documents to and from aircraft.
• HS Diploma, GED or Equivalent
• Must have a valid driver's license
• Must be at least 18 years of age
• Ability to work rotating shifts including weekends (i.e., Friday, Saturday and Sunday), holidays and days off.

Preferred Skills

• Ability to read, write, fluently speak and understand the English language.
• Minimum typing speed of 50 WPM.
• Ability to concentrate on detail.
• Ability to learn PC skills and apply knowledge.

Physical Requirements/Working Conditions

• Ability to lift up to 50 lbs. No exceptions.
• Want your pay in advance?Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition?On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care?Multiple options for both full and part‑time employees!
• Want WFS Employee Extras?Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered!
• Looking to grow and have a career with us?Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.