Air Cargo Office Agent ORD

Worldwide Flight Services (WFS); Chicago (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

DailyPay access

On-the-spot awards

Medical options

Travel discounts

Pet insurance

Wellness programs

401k program

Internal mobility

Job summary

Worldwide Flight Services (WFS) ORD cargo office role is a fast-paced on-site position focused on documentation, customs interfaces, and sales support to ensure on-time shipments and accurate flight paperwork. You will prepare import/export documents, quote prices, process bookings, and interface with U.S.

Customs and airline systems while maintaining up-to-date data in company records. This role requires a HS diploma or GED, a valid driver's license, the ability to lift up to 50 lbs, and

Qualifications

• HS Diploma, GED or equivalent.
• Valid driver's license required.
• Must be at least 18 years old.
• Ability to work rotating shifts including weekends and holidays.

Responsibilities

• Prepare flight documents and import/export paperwork.
• Interface with U.S. Customs and airline systems for documentation.
• Process bookings, assist customers, and handle sales leads.
• Capture and verify AWB data and prepare MAWB as needed.
• Maintain security procedures and report incidents per DOT/TSA rules.
• Assist customers with documents and payments.

Skills

Typing 50 WPM

Attention to detail

English proficiency

PC skills

Education

HS Diploma or GED

Job description

Take a Huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 of the finest professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, to learn new skills, and to experience working with different customers and cultures with the sole aim of always delivering a world-class service. WFS provides a full-service capability that includes Aviation cargo, Airline passenger, and Aviation ramp services. Our team of people is highly trained, highly skilled, and confident airport service professionals who are supported by local training and development. We are passionate, capable, and always willing to explore new opportunities presented by customers all over the world.

Air Cargo Office Agent ORD

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations in 27 countries on 5 continents. Are you ready to take off on your next career with us?

Job Summary

The work of Cargo Office Agent includes computer data entry; prepares all flight documents; interfaces with U.S. Customs; prepares all import and export documentation, and accepts/distributes cargo in accordance with applicable air carrier and Department of Transportation (DOT) regulations. Complies lists of customers for use as sales leads. Solicits orders or talks with customers to complete sales. Quotes prices and terms and prepares sales contracts for orders obtained. Estimates date of delivery to customer, based on knowledge of company’s delivery schedules. Moves cargo up to 70lbs. Comply with WFS site security procedures for assigned warehouse and other operations. Remain cognizant of WFS staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.

Responsibilities

• Ability to handle the stress of a fast-paced eight-hour shift.
• Ability to drive all cargo handling equipment.
• Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly.
• Travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents.
• Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment’s arrival at warehouse facility or on hold.
• Provide assistance to customers arriving to retrieve their documents and freight.
• Collect appropriate charges and document method of payment.
• Process “Customs Out” (proof of delivery) for every transaction before the customer’s departure.
• Assist in completion of MAWBS for over-the-counter shipments.
• Confirm all bookings are accepted
• Confirm TSA mandatory screening.
• Data capture AWB information into airline system(s).
• Manifest flight based on information received from the warehouse.
• Print flight manifest, cargo pallet message, deadload and NOTOC and deliver to the aircraft.
• Verify post flight inventory with documents on hand.
• File maintenance of all pertinent documents and records.
• Prepare various reports (Irregularity, Weekly Import and/or Export Statistics)
• Answer incoming calls and responds to emails.
• Demonstrate diligence required to maintain security under the Airport Police, TSA and United States
• Retrieve import/deliver export documents to and from aircraft.

Minimum Requirements

• HS Diploma, GED or Equivalent
• Must have a valid driver's license
• Must be at least 18 years of age
• Ability to work rotating shifts including weekends (i.e., Friday, Saturday and Sunday), holidays and days off.

Preferred Skills

• Ability to read, write, fluently speak and understand the English language.
• Minimum typing speed of 50 WPM.
• Ability to concentrate on detail.
• Ability to learn PC skills and apply knowledge.

Physical Requirements/Working Conditions

• Ability to lift up to 50 lbs. No exceptions.

Perks & Benefits

• Want your pay in advance? Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.