AIR AGENT

Four Hundred LLC; New York, Northern (NY, KY); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical and dental benefits

401(k) match

Paid time off

Phone bill stipend

Job summary

Four Hundred LLC is seeking an experienced Air Agent to provide premium airline ticketing and consultation for a private member community. The role reports to the Head of Travel and requires handling bookings, fares, and itineraries with a high level of service.

The ideal candidate has 5+ years in the travel industry, strong Sabre skills, and proficiency with CRM tools. This on-site position in New York offers competitive salary and benefits for a high-net-worth client base.

Qualifications

• Five+ years of experience in the travel industry, specifically in air department or airline ticketing.

Responsibilities

• Provide airline ticketing and consulting for members.
• Maintain current records of bookings, payments, transactions, phone calls, emails, CRM activity, and meetings.
• Work closely with Travel department on member itineraries.
• Reconfirm flight details and assist with logistical needs.
• Communicate professionally with members and assistants.
• Stay current on airline trends and news.
• Attend conferences as scheduled by Head of Travel.

Skills

Airline ticketing

Customer service

Communication

Teamwork

Organization

Decision making

Tools

Sabre

Outlook

Salesforce

Excel

PowerPoint

Word

Job description

Four Hundred is a private, membership-based community of innovators, visionaries, and industry leaders. Since our founding in 2007, we have earned a reputation as one of the most respected names in luxury travel and hospitality, known for our meticulous attention to detail and results-driven approach. With a carefully cultivated network spanning over 140 countries and across diverse industries, we seamlessly blend global reach with a national presence and local expertise. Whether it’s navigating complex challenges or creating extraordinary experiences, our commitment to excellence ensures we deliver unparalleled value to our members.

ABOUT THE POSITION

We are looking for highly motivated candidates with five or more years of experience in the travel industry to apply to join our Travel department as an Air Agent. The candidate must be able to provide premium service to our member community of high-net-worth families and individuals. The Air Agent will handle airline ticketing and consulting, and will report to the Head of Travel.

Note: Applicants must be authorized to work in the U.S.

Provide appropriate and detailed information regarding flights, fares, destinations, and special offers and products

Work closely with the Travel department on member itineraries

Effectively communicate with members and/or assistants in a professional manner

Assist with logistical aspects when needed

Assist with greeter confirmations when needed

Stay current on new airline trends and news

Reconfirm all aspects of flights, no matter how big or small

Attend conferences (as scheduled by Head of Travel)

Maintain current records of bookings, payments, transactions, phone calls, emails, CRM activity, and meetings

QUALIFICATIONS

At least five years of experience working for a retail travel agency air department or commercial airline ticketing department

Five years or more working with the Sabre reservation system

Ability to source availability on all IATA-approved airlines

A deep understanding of airport and city codes and the geography associated with their locations

This applies to both commercial airports and FBO locations servicing private planes.

An understanding of airplane types, airline alliance programs, seat maps, and seat types is a must

A deep knowledge of fare construction and pricing is imperative, including international tariffs, fare breaking, HIPs, etc.

A solid understanding of ticket issuance, cancellations, refunding, and changing tickets is very important

Phase 4 and Phase 3.5 issuance is important

Ability to consult with members (whether over email or phone) and book airline tickets based on their individual needs

Ability to quality control all air bookings and support a busy Travel department

Proficiency with electronic resources, such as Outlook, Salesforce, Excel, PowerPoint, and Word, is required

Strong communication, organizational, decision-making, and interpersonal skills are a bonus

Ability to multi-task and work well under pressure

Work well in a team setting and be able to assist with other items if necessary

SALARY RANGE + BENEFITS

Salary Range: $75,000 - $85,000

After 90 days of employment, employees are eligible for:

Company-paid medical and dental benefits

Company-matched 401(k) - Four Hundred matches 100% of the first 1% of elective contributions and 50% of the next 5%.

Paid time off (per year):

10 bank holidays

$75 per month stipend towards phone bill coverage

After first year of employment, employees are eligible for:

Annual incentive bonus, 3% of annual base salary

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

At Four Hundred, we are committed to fostering an inclusive, respectful, and equitable work environment. We make all employment decisions without regard to race, color, religion, sex, gender identity, age, disability, marital status, national origin, or any other protected class under applicable law. Discrimination and harassment of any kind will not be tolerated.

We believe that diversity in backgrounds, identities, and perspectives makes our organization stronger and more effective. This policy applies to all employees, interns, applicants, and contractors.

Note: Applicants must be authorized to work in the U.S.