AIOps Lead: AI-Driven Cloud Reliability & Observability

Zelis Healthcare Inc.; Morristown (NJ); Hybrid; USD 169,000 - 213,750; Full time

Benefits offered by this job

401k plan with employer match

Flexible paid time off

Health benefits including medical, dental, and vision

Job summary

Zelis Healthcare Inc. is looking for an AIOps Lead to drive operational transformation as they migrate to AWS. This role involves defining the AIOps strategy and improving incident management through automation and observability.

Ideal candidates will have at least 10 years of experience in cloud operations and AIOps, with strong AWS skills. The role offers a competitive salary and a range of employee benefits focused on well-being and financial protection.

Qualifications

• Experience leading cloud operations and AIOps initiatives.
• Strong understanding of AWS and cloud patterns.
• Proven experience applying AI to operational use cases.

Responsibilities

• Lead the AIOps strategy and architecture.
• Define and implement operational patterns.
• Drive operational excellence across AWS environments.

Skills

AWS depth

Observability expertise

AIOps experience

Agentic AI fluency

SRE mindset

ChatOps experience

Automation & engineering strength

Problem-solving & execution

Communication & influence

Governance & trust

Education

BS in relevant field with 12 years experience

MS in relevant field with 10 years experience

Tools

New Relic

OpenSearch

Job description

Zelis Healthcare Inc. is looking for an AIOps Lead to drive operational transformation as they migrate to AWS. This role involves defining the AIOps strategy and improving incident management through automation and observability.

Ideal candidates will have at least 10 years of experience in cloud operations and AIOps, with strong AWS skills. The role offers a competitive salary and a range of employee benefits focused on well-being and financial protection.