AI Value & BI Transformation Manager

Verizon; New Jersey; Hybrid; USD 86,000 - 165,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

AD&D insurance

Identity theft protection

Pet insurance

Group home & auto insurance

401(k) match

Holidays

Personal days

Parental leave

Adoption assistance

Tuition assistance

Job summary

Verizon is seeking a Transformation Engineer—Business Intelligence Manager—to define and drive measurable business value from AI initiatives within Verizon Business Marketing. You will partner with product owners to translate data insights into revenue lift, improved ARPU/ARPA, and reduced churn through personalization and NBx/RTM programs.

You will build ROI models, value narratives, and KPI scorecards, guiding cross-functional teams from ideation to implementation while ensuring governance and

Qualifications

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Three or more years of relevant experience in consulting, marketing, analytics or digital transformation.
• Business Case development and tracking.
• Experience developing KPIs to measure program success.
• Experience managing cross-functional programs.
• Presentation experience up to the SVP level.
• Stakeholder management experience.
• Experience translating between business and technical teams.
• Experience with value engineering, value realization tracking, or benefit realization management frameworks in enterprise tech environments.
• Willingness to travel up to approximately 10% of the time.

Responsibilities

• Build and shape the value creation function by developing repeatable frameworks, ROI models, value narratives and collateral to help product owners and stakeholders understand and measure the impact of AI adoption and integration and across Personalization NBx and RTM program.
• Lead, develop and automate ROI, TCO, value models.and KPI scorecards.
• Drive measurable revenue growth and marketing efficiency through AI and Personalization use cases across VBG marketing.
• Partner with product owners to drive initiatives from ideation, business case to measurable impact.
• Ensure delivery against defined value targets such as: financial impact, churn reduction, increase in ARPU/ARPA, adoption rate and performance of AI models/agents.
• Create Business Cases and report on revenue lift, cost savings, ROI and operational efficiency..
• Analyze Trends to identify opportunities, bottlenecks and drive insights to deliver targeted intent of the product and features.
• Collaborate with cross-functional teams and product owners to translate business problems into AI-driven solutions and ensure alignment.
• Partner with product owners to champion adoption of AI tools and insights, drive process improvements and best practices to improve engagement and scale AI use cases.
• Establish governance for responsible AI and value measures.
• Design, track, and optimize financial benefit realization models (e.g. incremental lift, cost avoidance, lifetime value impact) specific to enterprise AI initiatives.

Skills

Transformation Engineer

AI storytelling

Business-technical liaison

Financial acumen

Stakeholder management

Education

Bachelor's degree or 4+ years of work experience

MBA or advanced degree

Tools

SQL

Python

BI tools

Job description

Verizon is seeking a Transformation Engineer—Business Intelligence Manager—to define and drive measurable business value from AI initiatives within Verizon Business Marketing. You will partner with product owners to translate data insights into revenue lift, improved ARPU/ARPA, and reduced churn through personalization and NBx/RTM programs.

You will build ROI models, value narratives, and KPI scorecards, guiding cross-functional teams from ideation to implementation while ensuring governance and