Business Intelligence Manager

Cellco Partnership; Basking Ridge (NJ); Hybrid; USD 130,000 - 190,000; Full time

Job summary

Verizon is seeking a Business Intelligence Manager for the Business Marketing Value team. The role focuses on defining and delivering measurable business value from AI initiatives and Personalization NBx/RTM transformations, aligning business and technical stakeholders to drive revenue and efficiency.

The role requires building ROI models, KPI scorecards, and governance for responsible AI, while partnering with product owners to translate problems into impactful AI-driven solutions and value

Qualifications

• Bachelor's degree or four+ years of work experience.
• Four+ years of experience in consulting, marketing, analytics or digital transformation.
• Experience with KPI development and program tracking.
• Experience managing cross-functional programs.
• Experience presenting to SVP level.
• Willingness to travel up to 10%.

Responsibilities

• Define and drive measurable business values across AI initiatives and Personalization NBx and RTM transformation.
• Develop ROI, TCO, value models and KPI scorecards.
• Collaborate with product owners to translate business problems into AI-driven solutions.
• Create business cases and report revenue lift, cost savings, ROI.
• Establish governance for responsible AI and value measures.
• Design financial benefit realization models.

Skills

Transformation

Cross-functional

Business cases

KPIs

Stakeholder Mgmt

Financial acumen

AI literacy

Education

Bachelor's degree

Tools

SQL

Python

BI tools

Job description

When you join Verizon You want more out of a career. A place to share your ideas freely - even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always.

What you’ll be doing...

As a Business Intelligence Manager of the Verizon Business Marketing Value team, you will be responsible for defining and driving measurable business values across Verizon Business Marketing for AI initiatives and Personalization NBx and RTM transformation program. You’ll work closely with the Product owners and stakeholders to ensure investments translate into tangible financial and operational outcomes such as increased ARPU/ARPA, reduced churn and positive ROI. This role sits at the intersection of business, data science, technology, marketing and finance with success measured by ability to turn frontier AI and transformation projects into business value. You will be expected to:

• Build and shape the value creation function by developing repeatable frameworks, ROI models, value narratives and collateral to help product owners and stakeholders understand and measure the impact of AI adoption and integration and across Personalization NBx and RTM program.
• Lead, develop and automate ROI, TCO, value models.and KPI scorecards.
• Drive measurable revenue growth and marketing efficiency through AI and Personalization use cases across VBG marketing.
• Partner with product owners to drive initiatives from ideation, business case to measurable impact.
• Ensure delivery against defined value targets such as: financial impact, churn reduction, increase in ARPU/ARPA, adoption rate and performance of AI models/agents.
• Create Business Cases and report on revenue lift, cost savings, ROI and operational efficiency..
• Analyze Trends to identify opportunities, bottlenecks and drive insights to deliver targeted intent of the product and features.
• Collaborate with cross-functional teams and product owners to translate business problems into AI-driven solutions and ensure alignment.
• Partner with product owners to champion adoption of AI tools and insights, drive process improvements and best practices to improve engagement and scale AI use cases.
• Establish governance for responsible AI and value measures.
• Design, track, and optimize financial benefit realization models (e.g., incremental lift, cost avoidance, lifetime value impact) specific to enterprise AI initiatives.

What we’re looking for...

You are a 'Transformation Engineer' with curiosity about AI's practical applications and great at translating between business and technical teams, bringing people together from different functions to work towards a common goal and possess business, marketing and technical acumen with strong financial orientation and execute data-driven decisions.

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Three or more years of relevant experience in consulting, marketing, analytics or digital transformation.
• Business Case development and tracking.
• Experience developing KPIs to measure program success.
• Experience managing cross-functional programs.
• Presentation experience up to the SVP level.
• Stakeholder management experience.
• Experience translating between business and technical teams.
• Experience with value engineering, value realization tracking, or benefit realization management frameworks in enterprise tech environments.
• Willingness to travel up to approximately 10% of the time.

Even better if you have one or more of the following:

• Working proficiency with AI platforms (i.e. Anthropic Claude, Microsoft Copilot, or Google Workspace Studio)
• Proven ability to translate AI technical outputs into clear business outcomes and financial return on investment.
• Familiarity with data tools (SQL, Python, BI tools).
• Financial modeling experience
• Experience leading AI governance, strategy development or building an AI COE.
• Experience in B2B telecom.
• MBA or advanced degree.
• Strong communication.

Where you’ll be working

In this hybrid role, you’ll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Schedul