AI Transformation Program Manager

Zelis Healthcare, LLC; Boston (MA); Hybrid; USD 115,000 - 145,000; Full time

Benefits offered by this job

401k with employer match

Flexible paid time off

Holidays

Parental leave

Life and disability insurance

Health, dental, vision insurance

Job summary

Zelis Healthcare, LLC is hiring a Senior Program Manager to own end-to-end AI and strategic technology initiatives. You will create visibility, governance, and reporting structures for leadership, coordinating across engineering, product, and operations to drive high-visibility programs.

You’ll translate complex statuses into executive updates, partner with the PMO, and manage cross-functional dependencies to keep momentum on key AI initiatives.

Qualifications

• 8+ years of program or project management experience with direct accountability for multi-team, strategic programs.
• Demonstrated experience managing programs with VP or senior leadership visibility and executive reporting responsibility.
• Strong written communication skills; ability to synthesize complex program status into concise leadership updates.
• Proficiency with AI tools and experience developing intelligent prompts, workflows, or lightweight automation.
• Comfort operating in ambiguous, fast-moving environments with competing priorities.
• Bachelor's degree in a relevant field.

Responsibilities

• Own program tracking across all active AI and strategic technology initiatives, maintaining a single source of truth on program status, milestones, and risks.
• Design and maintain a program governance framework: charters, decision gates, milestone cadences, and escalation paths.
• Build and manage a regular executive reporting cadence, producing clear, concise program updates for VP and senior leadership audiences.
• Partner with the Director of Agile PMO to surface program risks early and drive resolution across engineering, product, and operations stakeholders.
• Facilitate cross-functional alignment on AI initiative priorities, sequencing, and resource conflicts.
• Manage intake and initial scoping for new strategic program requests, working with leadership to assess feasibility and set realistic timelines.
• Track and communicate progress against AI operating model adoption goals across technology teams.
• Coordinate with external vendors and partners on AI programs where applicable, managing deliverables and keeping internal stakeholders informed.
• Contribute to PMO delivery standards, particularly as the organization evolves its Agile and Kanban-based delivery models.

Skills

Program management

Executive communication

Cross-functional collaboration

AI tools experience

Structured communication

Ambiguity handling

Education

Bachelor's degree

Tools

SAFe

Kanban

Job description

Zelis Healthcare, LLC is hiring a Senior Program Manager to own end-to-end AI and strategic technology initiatives. You will create visibility, governance, and reporting structures for leadership, coordinating across engineering, product, and operations to drive high-visibility programs.

You’ll translate complex statuses into executive updates, partner with the PMO, and manage cross-functional dependencies to keep momentum on key AI initiatives.