AI Transformation

Friedman Williams; Chicago (IL); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Friedman Williams seeks an experienced AI Transformation advisor in Chicago to support hands-on workflow analysis and AI-enabled solution delivery. You will partner with IT Strategy & Transformation, business services, and enablement teams to identify opportunities, document requirements, and guide adoption of Copilot and related tools.

The role emphasizes collaboration across IT, Innovation, and business units, with a focus on practical, scalable outcomes and change enablement to improve

Qualifications

• Proven ability to analyze business processes and identify optimization opportunities.
• Hands-on experience leveraging AI-powered capabilities (e.g., Microsoft 365 Copilot) to improve productivity.
• Experience capturing requirements, facilitating discussions, and translating needs into recommendations.

Responsibilities

• Identify workflows, bottlenecks, and unmet needs through interviews and journey mapping.
• Translate business needs into functional requirements and solution concepts.
• Collaborate with IT, Innovation, Data, and M365 teams to design scalable AI-enabled solutions.
• Configure AI-enabled experiences and prototypes for validation and feedback.
• Champion GenAI transformation and ensure alignment across workstreams.

Skills

Workflow analysis

AI-enabled solutions

Requirements gathering

Education

Bachelor's degree in IT/CS

Job description

AI Transformation Chicago IL

Job ID: 21674

Supporting execution of the firms AI and digital transformation initiatives through hands‑on workflow analysis, solution enablement, and user adoption support. A hybrid advisory and delivery role within the IT Strategy & Transformation organization. This role partners closely with business services teams, practice groups, and enablement partners to identify workflow challenges, design practical AI‑enabled solutions, and guide users through adoption and change. The role blends use‑case discovery, process analysis, solution coordination, and emerging technology awareness to deliver meaningful productivity and client service improvements. Detailed responsibilities are outlined in the Essential Functions below.

Essential Functions:
Use‑Case Identification & Workflow Analysis
Partner with business teams to understand current workflows, challenges, bottlenecks, and unmet needs.
Conduct interviews, process reviews, and journey mapping to identify AI and digital opportunities that enhance efficiency and productivity.
Document user stories, requirements, and current‑state processes to inform solution direction and feasibility assessment.
Maintain transparency and alignment with IT, Innovation, Data, and M365 partners across the broader transformation portfolio.

Solution Definition & Enablement
Translate business needs into clear functional requirements and solution concepts.
Evaluate how tools across the firms technology ecosystem, including Microsoft 365 and AI‑enabled capabilities such as Copilot and Harvey, can support workflow improvements.
Collaborate with Microsoft 365, Data & AI, application, and engineering teams to translate business requirements into scalable and supportable solutions.
Configure AI‑enabled experiences, prototypes, and lightweight digital workflows to validate functionality and gather feedback.
Coordinate with IT delivery teams to ensure cohesive implementation and effective hand‑offs

Strategic Partnership & Use‑Case Prioritization
Collaborate closely with Learning & Development, Organizational Change Management, Innovation, and IT teams to ensure aligned communication and coordinated execution.
Support development of training materials, skill‑building resources, and readiness activities.
Share insights, progress, and outcomes to promote visibility and integrated delivery across workstreams.

Cross‑Team Collaboration & Integration
Build and maintain strong alignment across program workstreams, including practice groups, business services, and technology teams.
Proactively manage expectations, secure buy‑in at key decision points, and resolve cross‑workstream conflicts.
Champion the firms GenAI transformation vision and ensure consistent messaging throughout the program lifecycle.

Change Enablement & User Support
Deliver demonstrations, facilitate workshops, and guide users through new tools, processes, and AI‑enabled capabilities.
Support adoption efforts through training, communications, and ongoing user engagement.
Capture and synthesize voice of the user insights to inform continuous improvement and broader rollout strategies

Technology Awareness & Opportunity Scanning
Maintain up‑to‑date awareness of Microsoft 365, Copilot, AI agents, workflow automation platforms, data technologies, and emerging AI capabilities and technology roadmaps.
Partner with Innovation, Enterprise Collaboration, and vendors to identify emerging capabilities and potential new use cases.
Recommend where evolving technologies can add practical value within business workflows.

Qualifications
Technical Skills & Competencies:
Proven ability to analyze business processes, identify optimization opportunities, and support AI‑enabled solutions.
Hands‑on experience leveraging AI‑powered capabilities such as Microsoft 365 Copilot to enhance productivity.
Experience capturing requirements, facilitating discussions, and translating needs into solution recommendations.

Experience, Education & Certifications:
Bachelors degree in Information Technology, Computer Science, or a related field; equivalent experience considered.
6+ years of experience in business analysis, workflow improvement, digital transformation, or adoption‑focused roles.
Experience supporting AI‑driven or technology‑enabled transformation initiatives preferred.
Relevant certifications such as Microsoft 365, BRMP, or process improvement credentials beneficial but not required.

Tagged as: AI Transformation