Senior AI Analyst - Enterprise Support & Training

Okta; Chicago (IL); Presencial; USD 108.000 - 149.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

401(k)

Flexible spending account

Paid leave

Descripción de la vacante

Okta is seeking a Senior AI Analyst to train, evaluate, and improve AI models and AI-powered enterprise solutions, including an employee support chatbot and agentic AI tools. You will translate business requirements into effective AI training scenarios and collaborate with cross-functional teams to enable self-service and knowledge management.

Strong ServiceNow and analytics skills are required. You will analyze conversational insights, optimize AI performance, and ensure accurate, reliable

Formación

• Experience in AI training, prompt engineering, and conversational design within support environments.
• Proven ability to evaluate and optimize AI models and conversational agents.
• Strong analytical skills with data-driven decision making.

Responsabilidades

• Train, test, and evaluate AI-powered assistants and agentic AI solutions to ensure reliable experiences.
• Design prompts, flows, intents, and training scenarios for enterprise support platforms.
• Monitor AI performance metrics and identify knowledge gaps and automation opportunities.

Conocimientos

AI training

Prompt engineering

Conversational design

NLP

Data analytics

Communication

Herramientas

ServiceNow

SQL

Excel

Power BI

Tableau

Descripción del empleo

Okta is seeking a Senior AI Analyst to train, evaluate, and improve AI models and AI-powered enterprise solutions, including an employee support chatbot and agentic AI tools. You will translate business requirements into effective AI training scenarios and collaborate with cross-functional teams to enable self-service and knowledge management.

Strong ServiceNow and analytics skills are required. You will analyze conversational insights, optimize AI performance, and ensure accurate, reliable