AI Technical Delivery Manager

cnx; Bellevue (WA); Hybrid; USD 180,000 - 230,000; Full time

Job summary

Concentrix is seeking an AI Technical Delivery Manager in Bellevue, WA. This hands-on leader will drive enterprise AI initiatives, governance, and security across clients, partnering with architects, data scientists, and product teams to deliver scalable, production-ready solutions.

You will embed with client teams, translate complex problems into roadmaps, own delivery from strategy through adoption, and accelerate ROI with measurable KPIs.

Responsibilities

• Serve as the primary technical delivery lead for strategic enterprise initiatives across AI Governance, Responsible AI, Cybersecurity, Data Security, Agentic AI, and Forward Deployed Engineering.
• Embed with customer teams to assess business processes, operating models, architecture, security posture, and AI readiness.
• Translate complex business problems into scalable engineering solutions, roadmaps, and implementation plans.
• Own delivery from strategy and architecture through engineering, deployment, adoption, and value realization.
• Accelerate client outcomes by driving production-ready MVPs and scalable enterprise solutions.
• Establish measurable ROI frameworks, delivery KPIs, operational scorecards, and value realization mechanisms.
• Lead complex technical workstreams with aggressive timelines while maintaining quality, security, and governance standards.
• Operate effectively in ambiguous environments, making informed decisions with incomplete information and driving progress without constant oversight.
• Define and operationalize enterprise AI Governance programs, including operating models, governance boards, decision frameworks, and risk controls.
• Develop and guide policies and practices related to Responsible AI, Model Governance, AI Risk Management, AI Ethics, Explainability, Transparency, Human-in-the-Loop Controls, and AI Auditability.
• Lead the development and deployment of agentic AI solutions, autonomous workflows, and AI-enabled operating models.
• Ensure guardrails, governance frameworks, security controls, and responsible AI practices are embedded into solution design and delivery.
• Build and own integrated delivery plans across multiple technical workstreams, dependencies, resources, risks, issues, and budgets.
• Drive executive reporting, stakeholder communications, workshops, and leadership briefings.
• Remove blockers with urgency and hold teams accountable to commitments, quality standards, and measurable outcomes.
• Ensure successful deployment, operational readiness, adoption, and ongoing performance of delivered solutions.
• Partner with architects and engineering teams to review architecture diagrams, API specifications, security assessments, and solution designs.

Job description

AI Technical Delivery Manager

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Title: AI Technical Delivery Manager

Location: Bellevue, WA (Onsite - 4 days a week) - Hybrid

The AI Technical Delivery Manager will lead strategic enterprise initiatives across AI Governance, Responsible AI, Cybersecurity, Data Security, Agentic AI, and Forward Deployed Engineering. This highly technical, execution-focused leader will partner with clients, architects, AI engineers, data scientists, product teams, and business stakeholders to turn complex challenges into scalable, secure, production-ready solutions.

This role is ideal for a hands-on delivery leader who can assess client environments quickly, shape AI and cybersecurity strategies, mobilize cross-functional teams, govern risk, and drive enterprise-scale execution with urgency, precision, accountability, and measurable business impact.

Responsibilities

• Serve as the primary technical delivery lead for strategic enterprise initiatives across AI Governance, Responsible AI, Cybersecurity, Data Security, Agentic AI, and Forward Deployed Engineering.
• Embed with customer teams to assess business processes, operating models, architecture, security posture, and AI readiness.
• Translate complex business problems into scalable engineering solutions, roadmaps, and implementation plans.
• Own delivery from strategy and architecture through engineering, deployment, adoption, and value realization.
• Accelerate client outcomes by driving production-ready MVPs and scalable enterprise solutions.
• Establish measurable ROI frameworks, delivery KPIs, operational scorecards, and value realization mechanisms.
• Lead complex technical workstreams with aggressive timelines while maintaining quality, security, and governance standards.
• Operate effectively in ambiguous environments, making informed decisions with incomplete information and driving progress without constant oversight.
• Define and operationalize enterprise AI Governance programs, including operating models, governance boards, decision frameworks, and risk controls.
• Develop and guide policies and practices related to Responsible AI, Model Governance, AI Risk Management, AI Ethics, Explainability, Transparency, Human-in-the-Loop Controls, and AI Auditability.
• Lead the development and deployment of agentic AI solutions, autonomous workflows, and AI-enabled operating models.
• Ensure guardrails, governance frameworks, security controls, and responsible AI practices are embedded into solution design and delivery.
• Build and own integrated delivery plans across multiple technical workstreams, dependencies, resources, risks, issues, and budgets.
• Drive executive reporting, stakeholder communications, workshops, and leadership briefings.
• Remove blockers with urgency and hold teams accountable to commitments, quality standards, and measurable outcomes.
• Ensure successful deployment, operational readiness, adoption, and ongoing performance of delivered solutions.
• Partner with architects and engineering teams to review architecture diagrams, API specifications, security assessments, and solution designs.
• Connect technical decisions to client business outcomes, risk mitigation, transformation objectives, and