AI Technical Delivery Manager

Concentrix CVG Customer Management Group Inc.; Bellevue (WA); Hybrid; USD 92,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off and holidays

Paid learning days

Job summary

Concentrix CVG Customer Management Group Inc. in Bellevue, WA is seeking an AI Technical Delivery Manager to lead enterprise AI programs, governance, and platform delivery.

You will coordinate with architects, engineers, and business stakeholders to define roadmaps and ensure secure, scalable AI solutions. The role requires strong leadership, deep knowledge of AI governance, model governance, and risk management, and the ability to drive outcomes in fast-moving environments while maintaining

Qualifications

• 8+ years of enterprise technology delivery experience.
• 8+ years leading transformational technology programs.
• 5+ years leading AI, cybersecurity, data governance, or cloud initiatives.
• Strong technical understanding of AI architecture, security controls, cloud platforms, enterprise integrations, and scalable solution design.
• Experience with Generative AI, Large Language Models, Agentic AI frameworks, and related governance controls.
• Ability to communicate complex concepts to executives and stakeholders.
• Preferred: Telecom experience.

Responsibilities

• Serve as the primary technical delivery lead for AI governance, cybersecurity, data security, and related initiatives.
• Embed with customer teams to assess processes, architecture, security posture, and AI readiness.
• Translate business problems into scalable engineering roadmaps and implementation plans.
• Own delivery from strategy and architecture through engineering, deployment, adoption, and value realization.
• Lead complex technical workstreams with aggressive timelines while upholding quality, security, and governance standards.
• Define and operationalize enterprise AI governance programs, decision frameworks, and risk controls.
• Ensure guardrails and responsible AI practices are embedded into solution design and delivery.

Skills

AI governance

Responsible AI

Model governance

AI risk management

AI ethics

Explainability

Transparency

Human-in-the-Loop controls

Autonomous workflows

Agentic AI frameworks

Job description

Job Title

AI Technical Delivery Manager Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.

Location

Bellevue, WA (Onsite - 4 days a week) - Hybrid

Full Address

USA Bellevue 13555 SE 36th Street

Responsibilities

• Serve as the primary technical delivery lead for strategic enterprise initiatives across AI Governance, Responsible AI, Cybersecurity, Data Security, Agentic AI, and Forward Deployed Engineering.
• Embed with customer teams to assess business processes, operating models, architecture, security posture, and AI readiness.
• Translate complex business problems into scalable engineering solutions, roadmaps, and implementation plans.
• Own delivery from strategy and architecture through engineering, deployment, adoption, and value realization.
• Accelerate client outcomes by driving production-ready MVPs and scalable enterprise solutions.
• Establish measurable ROI frameworks, delivery KPIs, operational scorecards, and value realization mechanisms.
• Lead complex technical workstreams with aggressive timelines while maintaining quality, security, and governance standards.
• Operate effectively in ambiguous environments, making informed decisions with incomplete information and driving progress without constant oversight.
• Define and operationalize enterprise AI Governance programs, including operating models, governance boards, decision frameworks, and risk controls.
• Develop and guide policies and practices related to Responsible AI, Model Governance, AI Risk Management, AI Ethics, Explainability, Transparency, Human-in-the-Loop Controls, and AI Auditability.
• Lead the development and deployment of agentic AI solutions, autonomous workflows, and AI-enabled operating models.
• Ensure guardrails, governance frameworks, security controls, and responsible AI practices are embedded into solution design and delivery.
• Build and own integrated delivery plans across multiple technical workstreams, dependencies, resources, risks, issues, and budgets.
• Drive executive reporting, stakeholder communications, workshops, and leadership briefings.
• Remove blockers with urgency and hold teams accountable to commitments, quality standards, and measurable outcomes.
• Ensure successful deployment, operational readiness, adoption, and ongoing performance of delivered solutions.
• Partner with architects and engineering teams to review architecture diagrams, API specifications, security assessments, and solution designs.
• Connect technical decisions to client business outcomes, risk mitigation, transformation objectives, and enterprise value.

Qualifications

• 8+ years of enterprise technology delivery experience.
• 8+ years of experience leading complex transformational technology programs.
• 5+ years of experience leading initiatives in AI, cybersecurity, data governance, or cloud transformation.
• Demonstrated track record of rapidly moving initiatives from concept to production.
• Strong technical understanding of AI architecture, security controls, cloud platforms, enterprise integrations, and scalable solution design.
• Deep knowledge of Generative AI, Large Language Models, Agentic AI frameworks, multi-agent architectures, Retrieval-Augmented Generation, fine-tuning strategies, prompt engineering, AI evaluation, AI observability, AI safety, Human-in-the-Loop systems, and autonomous workflow design.
• Experience defining or operationalizing AI Governance, Responsible AI, Model Governance, AI Risk Management, AI Ethics, explainability, transparency, auditability, and governance controls.
• Ability to challenge architects and engineers while remaining collaborative, pragmatic, and outcome-focused.
• Strong executive presence with the ability to lead client workshops, stakeholder reviews, and board-level briefings.
• Proven ability to operate with urgency, ownership, sound judgment, and accountability in fast-moving, ambiguous environments.
• Experience managing risks, dependencies, budgets, resources, timelines, and cross-functional delivery teams.
• Ability to communicate complex technical concepts clearly to business, technical, and executive audiences.
• Preferred: Experience in Telecom.
• Preferred: Experience with Forward Deployed Engineering or SF Agentforce.

Salary

The base salary for this position is $92,250 to $140,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

Benefits

• medical insurance
• dental insurance
• vision insurance
• comprehensive employee assistance program
• 401(k) retirement plan
• paid time off and holidays
• paid learning days

Application Deadline

The deadline to apply for this position is: 10/09/2026.

Other Details

This position is for an existing, immediate vacancy. As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: English Spanish

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence in Recruitment

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE

Language Requirements

Language Requirements: Time Type: Full time Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Mission

Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world’s best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.