AI Tech Lead Manager – Build Customer-Facing Agent AI

Point; Palo Alto (CA); Hybrid; USD 235,000 - 259,000; Full time

Benefits offered by this job

Health benefits

Unlimited PTO

Remote/onsite mix

Parental leave

Equity

401K

Home office stipend

Job summary

Point in Palo Alto is seeking a Technical Lead Manager to drive AI‑powered customer experiences. You’ll lead a small, senior team, write production code, and set the technical direction across voice, email, chat, and SMS agents that serve homeowners.

You’ll partner with Product, CX, and Ops to automate workflows, define success metrics, and ensure reliable, scalable AI platforms. Hybrid onsite 1 day/week in Palo Alto with remote options.

Qualifications

• 7+ years of software engineering experience
• 2+ years leading or managing engineering teams
• Proven experience shipping LLM-powered/agentic systems
• Delivery of customer-facing products end-to-end
• Ability to translate business needs into scalable technical solutions
• Deep systems design for reliable, observable, real-time services
• Experience driving AI strategy and roadmaps
• Hiring and mentoring high-performing teams
• Hands-on with LLM/agent development (prompt engineering, RAG, orchestration)
• Build-vs-buy evaluation of vendors/platforms
• Familiarity with AI infrastructure (telephony, messaging APIs, chat platforms)

Responsibilities

• Define the AI technical strategy for CX and select frameworks and vendors
• Own the technical roadmap for AI-powered customer experiences
• Write code with your team and review PRs
• Partner with Product, CX, and Ops to ship AI-enabled workflows
• Establish success metrics for agent performance and prioritize roadmap
• Design robust agent architectures for production scale
• Lead and grow a small senior engineering team
• Drive observability and reliability across the AI stack using tools like Langfuse

Skills

LLM-powered AI

Technical leadership

Cross-functional collaboration

System architecture

Observability

Agent development

Education

Bachelor’s or Master’s in CS/Engineering

Tools

Langfuse

Job description

Point in Palo Alto is seeking a Technical Lead Manager to drive AI‑powered customer experiences. You’ll lead a small, senior team, write production code, and set the technical direction across voice, email, chat, and SMS agents that serve homeowners.

You’ll partner with Product, CX, and Ops to automate workflows, define success metrics, and ensure reliable, scalable AI platforms. Hybrid onsite 1 day/week in Palo Alto with remote options.