AI Support Engineer

Creative G C; Chicago (IL); Hybrid; USD 62,000 - 69,000; Full time

Job summary

Creative G C in Chicago, IL is seeking an AI Support Engineer for a 12-month on-site with hybrid engagement. The role provides day-to-day operational support and acts as the primary technical resource for user issues, with a focus on AI tools and platform integrations.

The ideal candidate has a CS degree and 8+ years of relevant experience, with hands-on experience in troubleshooting AI products, incident management, and cross-team coordination.

Qualifications

• 8+ years of relevant experience in AI support or similar roles.
• Bachelor's or master's degree in CS or equivalent.

Responsibilities

• L1/L2 ticket triage and resolution
• User troubleshooting and usage support
• ChatGPT, Claude and Copilot issue diagnosis
• Access and configuration troubleshooting
• Incident management and escalation
• Root-cause analysis for recurring or complex issues
• Coordination with the Platform Administrator and Engagement Lead
• Coordination with OpenAI, Anthropic and Microsoft support where required
• Accurate ticket documentation
• Identification of recurring issues and corresponding knowledge-based updates

Skills

L1/L2 ticket triage

User troubleshooting

Incident management

Root-cause analysis

Education

Bachelor's / Master’s in CS

Tools

ChatGPT

Claude

Copilot

OpenAI

Job description

Job Details

Role: AI Support Engineer

Location: Chicago, IL (On-site with Hybrid)

Duration: 12 Months Contract

Client: CGC/Sidley

Visa: US Citizen

Pay Rate: $45-$50/hr. on 1099 all inc

Job Summary

The AI Support Engineer will provide the day-to-day operational support function and act as the primary technical resource for user issues.

Key Responsibilities will include

• L1/L2 ticket triage and resolution
• User troubleshooting and usage support
• ChatGPT, Claude and Copilot issue diagnosis
• Access and configuration troubleshooting
• Incident management and escalation
• Root-cause analysis for recurring or complex issues
• Coordination with the Platform Administrator and Engagement Lead
• Coordination with OpenAI, Anthropic and Microsoft support where required
• Accurate ticket documentation
• Identification of recurring issues and corresponding knowledge-based updates

Experience and Education

• Bachelor's /master's degree in CS or equivalent.
• Should have 8+ years of required experience.