AI Support Specialist

AMN Healthcare; Dallas, Northern (TX, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

AMN Healthcare, a leader in healthcare staffing and total talent solutions, is seeking an AI Support Specialist in Dallas to optimize enterprise AI solutions across the organization. You will partner with business users to enable AI-driven productivity and governance, spanning Copilot, ChatGPT, Claude, and related platforms.

You will troubleshoot, design prompts, manage access, and help drive adoption through training, documentation, and continuous improvement while collaborating with

Qualifications

• 2+ years of experience in application support, business systems support, IT operations, or technology consulting.
• Hands-on experience using AI platforms such as Microsoft Copilot, ChatGPT, Claude, Gemini, or similar solutions.
• Strong troubleshooting and analytical problem-solving skills.
• Experience supporting enterprise applications and business users.
• Ability to translate business requirements into practical technology solutions.
• Excellent verbal and written communication skills.
• Experience with ServiceNow or similar incident management platforms.

Responsibilities

• Provide Level 2 support for enterprise AI platforms including Microsoft Copilot, ChatGPT, Claude, and future AI solutions.
• Troubleshoot user-reported issues related to AI responses, integrations, permissions, access, and functionality.
• Investigate service disruptions, configuration issues, and AI adoption challenges.
• Escalate complex technical issues to platform vendors, engineering teams, or enterprise architecture groups as required.
• Monitor AI platform performance, usage trends, and recurring support issues.
• Partner with internal customers to identify opportunities to improve workflows using AI technologies.
• Assist business teams with prompt engineering, AI solution design, and optimization of AI-assisted processes.
• Evaluate enhancement requests and recommend practical AI-driven solutions.
• Support pilot programs, proof-of-concepts, and adoption initiatives for new AI capabilities.
• Gather user feedback to improve effectiveness and usability of AI solutions.
• Support AI platform configuration, licensing, access management, and user onboarding.
• Assist with governance processes related to responsible AI usage, security, compliance, and data privacy requirements.
• Maintain AI platform documentation, standards, and operational procedures.
• Help ensure AI tools are used in accordance with organizational policies and compliance requirements.
• Support integrations between AI platforms and enterprise applications such as Microsoft 365, Salesforce, ServiceNow, Smartsheet, and other business systems.
• Assist with automation workflows utilizing AI capabilities.
• Troubleshoot API, authentication, and data connectivity issues impacting AI solutions.
• Validate end-to-end functionality of AI-driven workflows and business processes.
• Serve as a trusted advisor for users adopting AI technologies.
• Deliver guidance, demonstrations, and coaching to internal customers on effective AI utilization.
• Communicate technical concepts clearly to both technical and non-technical audiences.
• Conduct knowledge-sharing sessions to increase AI awareness and adoption across the organization.
• Create and maintain AI knowledge articles, support guides, best practices, and troubleshooting documentation.
• Develop reusable prompt libraries, use cases, and training materials.
• Document lessons learned, emerging capabilities, and recommended standards.
• Stay current on evolving AI technologies, features, and industry best practices.
• Identify opportunities to improve support processes through AI-enabled automation.
• Recommend new AI capabilities that could improve productivity, efficiency, and user experience.
• Participate in AI strategy discussions and roadmap planning initiatives.

Skills

AI Platform Support

Copilot Administration

ChatGPT Utilization

Prompt Engineering

Enterprise App Support

Process Improvement

Troubleshooting

Documentation

Stakeholder Training

Communication

Business Analysis

Tools

ServiceNow

Microsoft 365 Copilot

Power Platform

Power Automate

Power BI

Salesforce

Job description

Welcome to AMN Healthcare — Where Talent Meets Purpose

Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you.

At AMN Healthcare, we don’t just offer jobs — we build careers that make a difference.

Why AMN Healthcare? Because Excellence Is Our Standard:

• Named to Becker’s Top 150 Places to Work in Healthcare — three years running.
• Consistently ranked among SIA’s Largest Staffing Firms in America.
• Honored with Modern Healthcare’s Innovators Award for driving change through innovation.
• Proud holder of The Joint Commission’s Gold Seal of Approval for Staffing Companies since 2006.

We are seeking an AI Support Specialist to support, enhance, and optimize enterprise AI solutions that enable productivity, automation, and innovation across the organization. This role will serve as a key partner to business users, helping them effectively leverage AI technologies including Microsoft Copilot, ChatGPT, Claude, and other AI-powered platforms.

The ideal candidate combines strong technical troubleshooting skills with a passion for emerging AI technologies and user enablement. You will provide operational support, identify enhancement opportunities, assist with AI solution adoption, and collaborate with business stakeholders to implement practical AI-driven improvements.

1. AI Platform Support & Incident Management

• Provide Level 2 support for enterprise AI platforms, including Microsoft Copilot, ChatGPT, Claude, and future AI solutions.
• Troubleshoot user-reported issues related to AI responses, integrations, permissions, access, and functionality.
• Investigate service disruptions, configuration issues, and AI adoption challenges.
• Escalate complex technical issues to platform vendors, engineering teams, or enterprise architecture groups as required.
• Monitor AI platform performance, usage trends, and recurring support issues.

2. AI Enhancement & Business Enablement

• Partner with internal customers to identify opportunities to improve workflows using AI technologies.
• Assist business teams with prompt engineering, AI solution design, and optimization of AI-assisted processes.
• Evaluate enhancement requests and recommend practical AI-driven solutions.
• Support pilot programs, proof-of-concepts, and adoption initiatives for new AI capabilities.
• Gather user feedback to improve effectiveness and usability of AI solutions.

3. AI Solution Administration & Governance

• Support AI platform configuration, licensing, access management, and user onboarding.
• Assist with governance processes related to responsible AI usage, security, compliance, and data privacy requirements.
• Maintain AI platform documentation, standards, and operational procedures.
• Help ensure AI tools are used in accordance with organizational policies and compliance requirements.

4. Integration & Automation Support

• Support integrations between AI platforms and enterprise applications such as Microsoft 365, Salesforce, ServiceNow, Smartsheet, and other business systems.
• Assist with automation workflows utilizing AI capabilities.
• Troubleshoot API, authentication, and data connectivity issues impacting AI solutions.
• Validate end-to-end functionality of AI-driven workflows and business processes.

5. Stakeholder Communication & Training

• Serve as a trusted advisor for users adopting AI technologies.
• Deliver guidance, demonstrations, and coaching to internal customers on effective AI utilization.
• Communicate technical concepts clearly to both technical and non-technical audiences.
• Conduct knowledge-sharing sessions to increase AI awareness and adoption across the organization.

6. Knowledge Management & Documentation

• Create and maintain AI knowledge articles, support guides, best practices, and troubleshooting documentation.
• Develop reusable prompt libraries, use cases, and training materials.
• Document lessons learned, emerging capabilities, and recommended standards.

7. Continuous Improvement & Innovation

• Stay current on evolving AI technologies, features, and industry best practices.
• Identify opportunities to improve support processes through AI-enabled automation.
• Recommend new AI capabilities that could improve productivity, efficiency, and user experience.
• Participate in AI strategy discussions and roadmap planning initiatives.

Required Qualifications

• 2+ years of experience in application support, business systems support, IT operations, or technology consulting.
• Hands-on experience using AI platforms such as Microsoft Copilot, ChatGPT, Claude, Gemini, or similar solutions.
• Strong troubleshooting and analytical problem-solving skills.
• Experience supporting enterprise applications and business users.
• Ability to translate business requirements into practical technology solutions.
• Excellent verbal and written communication skills.
• Experience with ServiceNow or similar incident management platforms.

Preferred Qualifications

• Experience supporting Microsoft 365 Copilot deployments or AI adoption initiatives.
• Familiarity with prompt engineering concepts and AI workflow optimization.
• Experience with APIs, integrations, automation platforms, and data flows.
• Experience with Microsoft Power Platform, Power Automate, Power BI, Salesforce, or similar enterprise technologies.
• Knowledge of responsible AI, data governance, privacy, and security practices.
• Experience supporting healthcare, staffing, or enterprise SaaS environments.

Key Skills

• AI Platform Support
• Microsoft Copilot Administration and Adoption
• ChatGPT and Claude Utilization
• Prompt Engineering
• Enterprise Application Support
• Process Improvement and Automation
• Troubleshooting and Root Cause Analysis
• Stakeholder Management
• Technical Documentation
• Communication and Training
• Business Process Analysis
• Continuous Learning and Innovation

Additional Information

• Occasional after-hours support may be required.
• Opportunity to work at the forefront of enterprise AI adoption and innovation.
• Collaborative environment focused on transforming business operations through AI technologies.