Senior AI Support Engineer — Hybrid Onsite (L1-L2)

Creative G C; Chicago (IL); Hybrid; USD 62,000 - 69,000; Full time

Job summary

Creative G C in Chicago, IL is seeking an AI Support Engineer for a 12-month on-site with hybrid engagement. The role provides day-to-day operational support and acts as the primary technical resource for user issues, with a focus on AI tools and platform integrations.

The ideal candidate has a CS degree and 8+ years of relevant experience, with hands-on experience in troubleshooting AI products, incident management, and cross-team coordination.

Qualifications

• 8+ years of relevant experience in AI support or similar roles.
• Bachelor's or master's degree in CS or equivalent.

Responsibilities

• L1/L2 ticket triage and resolution
• User troubleshooting and usage support
• ChatGPT, Claude and Copilot issue diagnosis
• Access and configuration troubleshooting
• Incident management and escalation
• Root-cause analysis for recurring or complex issues
• Coordination with the Platform Administrator and Engagement Lead
• Coordination with OpenAI, Anthropic and Microsoft support where required
• Accurate ticket documentation
• Identification of recurring issues and corresponding knowledge-based updates

Skills

L1/L2 ticket triage

User troubleshooting

Incident management

Root-cause analysis

Education

Bachelor's / Master’s in CS

Tools

ChatGPT

Claude

Copilot

OpenAI

Job description

Creative G C in Chicago, IL is seeking an AI Support Engineer for a 12-month on-site with hybrid engagement. The role provides day-to-day operational support and acts as the primary technical resource for user issues, with a focus on AI tools and platform integrations.

The ideal candidate has a CS degree and 8+ years of relevant experience, with hands-on experience in troubleshooting AI products, incident management, and cross-team coordination.