AI Startup Solutions Engineer – Onboarding & Enablement

Bright Data; San Francisco (CA); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid position based in San Francisco

Job summary

Bright Data is hiring a Solutions Engineer to support our micro business and AI startup segment. This role blends technical discovery, onboarding, code-level solutioning and self-service content creation for AI-native customers.

You will partner with startups in our startup program and with smaller customers to ensure quick setup, successful adoption and scalable growth through reusable assets and thorough documentation.

Qualifications

• 3+ years in a customer-facing technical role such as Solutions Engineer, Solutions Architect, Implementation Engineer, Developer Advocate or Technical CSM.
• Strong AI fluency, including practical understanding of LLMs, RAG, model behavior, VLMs, VLAs and agentic AI workflows.
• Ability to read, write and review production-quality Python and/or JavaScript code for APIs, automations and data workflows.
• Hands-on experience with MCP, agent skills, tool calling and familiarity with at least one agent frameworks such as LangGraph, CrewAI, AutoGen, or similar systems.
• Experience onboarding customers and translating technical concepts into clear, practical guidance for both technical and non-technical users.
• Proven ability to produce strong written documentation and video-based enablement content that drives self-service adoption.
• Strong ownership, startup comfort and the ability to balance direct customer support with building scalable assets for future customers.

Responsibilities

• Partner with AI startup accounts and run insight-led discovery to understand their product, model strategy, data needs and likely future requirements.
• Act as a technical advisor by mapping use cases across LLMs, RAG, agent workflows and data pipelines to Bright Data solutions.
• Nurture accounts technically over time by anticipating onboarding gaps, configuration needs, expansion triggers and new use cases before the customer asks.
• Lead technical workshops, webinars, perform code reviews, troubleshoot integrations and build sample implementations, scripts and reference architectures in Python and/or JavaScript.
• Support customers using MCP, agent skills, hooks and modern agent frameworks and provide technical guidance on how to integrate with Bright Data solutions.
• Lead onboarding and configuration activities including authentication, setup, workflow design and faster time-to-first-value for both technical and non-technical customers.
• Create technical documentation, implementation guides, troubleshooting runbooks and short video tutorials that promote self-service adoption.
• Partner with Sales, Product, Engineering and Field Marketing to convert customer needs into repeatable solutions and expansion opportunities.

Skills

AI fluency

Python

JavaScript

LLMs

RAG

Agent workflows

Documentation

Education

Bachelor's degree in a technical field

Tools

MCP

LangGraph

CrewAI

AutoGen

Job description

Bright Data is hiring a Solutions Engineer to support our micro business and AI startup segment. This role blends technical discovery, onboarding, code-level solutioning and self-service content creation for AI-native customers.

You will partner with startups in our startup program and with smaller customers to ensure quick setup, successful adoption and scalable growth through reusable assets and thorough documentation.