AI Solutions Architect

Ladders; United States; Remote; USD 100,000 - 186,000; Full time

Benefits offered by this job

Flexibility & work-life balance

Career development

Flexible vacation

Mental health days

Inclusion & Belonging culture

Volunteer days

Job summary

Ladders is seeking an AI Solutions Architect to act as a strategic bridge between customers, legal workflows, and emerging AI capabilities. You will help law firm clients identify high-value use cases, shape adoption strategies, and demonstrate AI-driven efficiency across complex legal processes.

You will collaborate with Customer Success and product teams to translate feedback into practical solutions. Role emphasizes remote US-based work with a focus on guiding clients through AI integration,

Qualifications

• J.D. from an accredited U.S. law school is required.
• Experience in a law firm or comparable setting is required.
• Experience in customer-facing roles, particularly with Enterprise accounts is expected.
• Familiarity with legal workflows such as due diligence and eDiscovery is preferred.
• Demonstrable experience with generative AI applications.
• Proficient in using online legal research tools and Relativity is preferred.
• Tech-savvy with a strong aptitude for learning new AI tools.

Responsibilities

• Lead discovery sessions and solution demonstrations with law firm customers.
• Support customers by identifying and prioritizing legal AI use cases.
• Develop and execute AI adoption strategies with Customer Success Managers.
• Document best practices for applying AI across legal workflows.
• Determine the best solutions for customer needs, including integrations and custom development.
• Communicate customer needs to cross-functional teams to improve AI products.
• Contribute to thought leadership through customer engagement and content creation.

Skills

Client-facing

Enterprise accounts

Generative AI

AI tools learning

Tech-savvy

Due diligence

eDiscovery

Education

J.D. from a U.S. law school

Tools

Relativity

Legal research tools

Job description

For our client, we are seeking a AI Solutions Architect to join the team of a leader in the Media space.

This role serves as a strategic bridge between customers, legal workflows, and emerging AI capabilities. You will help law firm clients identify high-value use cases, shape adoption strategies, and demonstrate how AI can improve efficiency across complex legal processes. The position also partners closely with Customer Success and product teams to turn customer feedback into practical solutions and stronger outcomes.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $100,100 – $185,900 annually

Responsibilities

• Lead discovery sessions and solution demonstrations with law firm customers
• Support customers by identifying and prioritizing legal AI use cases
• Develop and execute AI adoption strategies with Customer Success Managers
• Document best practices for applying AI across legal workflows
• Determine the best solutions for customer needs, including integrations and custom development
• Communicate customer needs to cross-functional teams to improve AI products
• Contribute to thought leadership through customer engagement and content creation

Qualifications

• J.D. from an accredited U.S. law school required
• Prior legal practice experience in a law firm or comparable setting
• Experience in customer-facing roles, particularly with Enterprise accounts
• Familiarity with legal workflows such as due diligence and eDiscovery
• Demonstrable experience with generative AI applications
• Proficient in using online legal research tools and Relativity
• Tech-savvy with a strong aptitude for learning new AI tools

Benefits

• Flexibility & work-life balance with supportive workplace policies
• Career development and growth through continuous learning opportunities
• Industry competitive benefits including flexible vacation and mental health days
• Award-winning culture focused on inclusion and belonging
• Social impact initiatives with paid volunteer days and pro-bono opportunities
• Real-world impact by helping uphold justice and transparency

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.