AI Search Strategy Lead for Customer Experience & AEO

CVS Health; Providence (RI); On-site; USD 66,000 - 146,000; Full time

Benefits offered by this job

Bonus eligibility

Commissions/short-term incentives

Comprehensive benefits package

Job summary

CVS Health seeks a Manager of AEO & Agentic Customer Experience to shape and scale our AI-powered discovery and trust across search surfaces. You’ll partner with marketing, operations, and strategy teams to benchmark visibility, sentiment, and trust, driving measurable business impact while aligning with HIPAA and accessibility standards.

The role reports to the Director of Customer & AI Experience, with a 40-hour week and a competitive benefits package.

Qualifications

• 6+ years of combined experience in SEO, search strategy, digital discovery, or content strategy, with focus on AI/LLM optimization.
• 4+ years turning insights into actions in customer insights, market research, product management, strategy, or consulting.
• 2+ years' experience with Google business profiles, Adobe, Google tools to improve brand loyalty.
• Experience integrating datasets from CRM, reviews, surveys, and internal databases.
• Hands-on optimizing content for AI-driven platforms, including prompt benchmarking and share-of-answer measurement.

Responsibilities

• Own CVS's AEO strategy and roadmap across pharmacy, retail, and healthcare touchpoints.
• Collaborate with stakeholders to develop playbooks, standards, governance, and measurement.
• Evolve CVS search practices to trust-driven AEO across agentic search platforms.
• Serve as primary owner of Profound platform modules: insights, prompts, analytics, content optimization.
• Build automated measurement workflows and publish content with CVS-related material.
• Partner with product, engineering, and customer success to evolve platform roadmap.
• Provide thought leadership on AEO and train teams on best practices.
• Monitor agentic commerce ecosystems and translate implications into CX roadmap.

Job description

CVS Health seeks a Manager of AEO & Agentic Customer Experience to shape and scale our AI-powered discovery and trust across search surfaces. You’ll partner with marketing, operations, and strategy teams to benchmark visibility, sentiment, and trust, driving measurable business impact while aligning with HIPAA and accessibility standards.

The role reports to the Director of Customer & AI Experience, with a 40-hour week and a competitive benefits package.