AI-Driven Search Strategy & Customer Experience Lead

CVSHealth; Rhode Island; On-site; USD 66,000 - 146,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Bonus eligibility

Job summary

CVS Health is seeking a Manager of AEO & Agentic Customer Experience to shape and drive the brand's AI-powered search strategy. You will partner with marketing, operations, and strategy to benchmark visibility and trust, identify opportunities, and influence the platform roadmap across enterprise healthcare touchpoints.

You will lead measurement, evangelize best practices, and translate complex data into executive-ready narratives.

Qualifications

• 6+ years in SEO or search strategy with AEO/GEO optimization.
• 4+ years turning insights into actionable strategies.
• 2+ years using analytics platforms and data sources.
• Experience with AI visibility and content evaluation.

Responsibilities

• Own AEO strategy and rollout aligned to enterprise CX priorities.
• Lead cross-functional collaboration with product, engineering, and marketing.
• Build dashboards translating AI visibility and sentiment into insights.
• Ensure compliance with HIPAA, privacy, and regulatory requirements.

Skills

AEO strategy

SEO strategy

Cross-functional collaboration

Data visualization

Education

Bachelor's degree

Tools

Google Business Profiles

Adobe Analytics

Tableau/Power BI

Job description

CVS Health is seeking a Manager of AEO & Agentic Customer Experience to shape and drive the brand's AI-powered search strategy. You will partner with marketing, operations, and strategy to benchmark visibility and trust, identify opportunities, and influence the platform roadmap across enterprise healthcare touchpoints.

You will lead measurement, evangelize best practices, and translate complex data into executive-ready narratives.