AI QA Analyst - FinTech Customer Support

Signify Technology; Charlotte (NC); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Signify Technology in Charlotte, NC, seeks a detail-oriented Customer Support Analyst for a 12-month extendable contract that may convert to a full‑time role. You will review AI-generated conversations and financial guidance to ensure accuracy, compliance, and helpfulness for customers.

Ideal candidates have 1–3 years in customer service or QA, a strong eye for detail, and familiarity with CRMs, data platforms, and Excel. An interest in AI and personal finance is valued.

Qualifications

• 1–3 years of professional experience in customer service or QA.
• Strong interest in personal finance and banking.
• Excellent attention to detail with ability to spot errors.

Responsibilities

• Review AI-generated conversations and financial guidance for accuracy and compliance.
• Collaborate with the AI quality team to identify and triage issues.
• Use CRMs and QA tools to verify data, resolve discrepancies, and improve customer outcomes.
• Communicate findings clearly to stakeholders and contribute to process improvements.

Skills

CRM tools

Data analysis

Excel (pivot tables)

Attention to detail

Written communication

Problem solving

Interest in AI

Tools

Ticketing systems

QA tools

Job description

Signify Technology in Charlotte, NC, seeks a detail-oriented Customer Support Analyst for a 12-month extendable contract that may convert to a full‑time role. You will review AI-generated conversations and financial guidance to ensure accuracy, compliance, and helpfulness for customers.

Ideal candidates have 1–3 years in customer service or QA, a strong eye for detail, and familiarity with CRMs, data platforms, and Excel. An interest in AI and personal finance is valued.