AI Programs Lead for Enterprise SaaS

Gleanwork; Mountain View (CA); Hybrid; USD 198,000 - 236,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Home office stipend

Education stipend

Wellness stipend

Free lunches

401k plan

Job summary

Glean is seeking a Sr. Technical Program Manager to lead complex, cross-functional initiatives that shape our enterprise AI product. You’ll drive alignment across product, engineering, design, and GTM to deliver high-impact experiences in a fast-paced SaaS environment.

You will partner with Product Managers, Eng Leads, Design, and Customer Success to orchestrate end-to-end delivery with technical excellence and customer empathy, in a hybrid Mountain View setting.

Qualifications

• BS/MS in Computer Science, Engineering, or a related technical field.
• 8-10+ years in technical program management driving complex SaaS programs.
• Deep technical background in AI/ML, LLMs, and agents.
• Strong understanding of software product development, APIs, data systems, and integration patterns.
• Ability to structure multi-quarter programs with measurable outcomes.
• Excellent written and verbal communication; translate between technical and business contexts.
• Able to manage ambiguity, anticipate risks, and align diverse teams.
• Builder mindset; proactive and collaborative.

Responsibilities

• Lead end-to-end product development programs from ideation to launch.
• Create program plans with clear scope, timelines, and ownership.
• Drive cross-functional execution balancing speed and quality.
• Coordinate with GTM and Customer Success for product rollouts.
• Align priorities across Product, Design, and Engineering.
• Identify risks, dependencies, and mitigate delivery blocks.
• Track execution health using velocity, quality, adoption metrics.
• Evolve planning and delivery processes to improve predictability.
• Align product roadmap with engineering delivery and customer outcomes.
• Structure programs for major launches and platform enhancements.
• Define requirements, success metrics, and launch criteria with PMs/Eng.
• Anticipate risks and ensure cross-team collaboration.
• Drive operational excellence through cadences, postmortems, and lessons learned.

Skills

AI/ML systems

LLMs & agents

API design

Data systems

Product development

Program management

Technical communication

Ambiguity handling

Builder mindset

Collaborative teamwork

Education

BS/MS in CS/Engineering

Job description

Glean is seeking a Sr. Technical Program Manager to lead complex, cross-functional initiatives that shape our enterprise AI product. You’ll drive alignment across product, engineering, design, and GTM to deliver high-impact experiences in a fast-paced SaaS environment.

You will partner with Product Managers, Eng Leads, Design, and Customer Success to orchestrate end-to-end delivery with technical excellence and customer empathy, in a hybrid Mountain View setting.