AI Program Operations Lead - In-Office Draper, UT

Acima Leasing; Draper (UT); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Full health benefits

401(k) match

LinkedIn Learning access

Onsite gym

Job summary

Upbound Group, Inc. is seeking an AI Operations Manager to serve as the operational backbone of the AI program in Draper, Utah. You will own governance records, registries, intake triage, and coordination across working groups, ensuring accuracy and timely execution.

The role requires multi-team collaboration, process design, and strong communication. In-office presence in Draper is required with travel to Plano as needed for governance activities.

Qualifications

• Approximately 5–8 years of experience in program operations or a similar role in a complex organization.
• Ability to work across functions including engineering, legal, HR, and business leadership.
• Experience with ServiceNow, Jira, or similar workflow tools; familiarity with governance processes.

Responsibilities

• Maintain the AI Inventory Register with authoritative records of all AI use cases, models, and capabilities.
• Maintain and publish the GC-approved tool, model, and MCP server registries; ensure accuracy after approvals.
• Maintain the Citizen Developer Registry with trainings and eligibility tracking.
• Oversee intake triage for AI use cases and ensure complete, properly routed requests.

Skills

Program operations

Cross-functional collaboration

Process design

Communication

Ambiguity handling

Tools

ServiceNow

Jira

Job description

Upbound Group, Inc. is seeking an AI Operations Manager to serve as the operational backbone of the AI program in Draper, Utah. You will own governance records, registries, intake triage, and coordination across working groups, ensuring accuracy and timely execution.

The role requires multi-team collaboration, process design, and strong communication. In-office presence in Draper is required with travel to Plano as needed for governance activities.