AI Program Manager — Transform Guest Experience & Operations

Self Opportunity, Inc.; Dallas (TX); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical, dental and vision

401(k)

Paid time off

Job summary

Self Opportunity Inc. partners with a well-established, multi-concept restaurant group in Dallas to hire an AI Program Manager.

You will lead AI/ML data solutions across their restaurant portfolio to improve guest experience and efficiency, collaborating with engineering, data, operations and business leaders. Responsibilities include defining the AI/ML roadmap, delivering MVPs, and communicating results to executives.

Qualifications

• Bachelor's or Master's degree in Engineering, CS or related field.
• 5+ years technical product or program management experience; 4+ years delivering data or AI/ML products.
• Experience in restaurant, hospitality, retail or other multi-unit consumer businesses preferred.
• Strong understanding of data engineering and AI/ML project lifecycles and data platform ecosystems (Databricks experience a plus).
• Ability to write concise product requirements with clear, measurable success criteria.
• Excellent communication skills, including explaining complex technical concepts to technical and non-technical audiences.
• Proven track record of leading cross-functional teams and delivering results.
• Sound judgment on trade-offs and a data-driven approach to planning and execution.

Responsibilities

• Define the vision, scope, dependencies and risks for each AI/ML solution.
• Partner with Engineering to build and maintain the roadmap and a prioritized backlog with clear deliverables tied to business objectives and key results.
• Lead delivery of high-quality AI/ML solutions on time, within scope and to quality standards.
• Own and prioritize the AI/ML roadmap so high-value MVPs ship quickly.
• Report progress, metrics and results to executive leadership and stakeholders through presentations and regular reporting.
• Work with restaurant operations, culinary, finance, marketing and supply chain leaders to understand their challenges and turn them into clear problem statements and objectives.
• Evaluate where AI/ML can add value and assess the risks, benefits and ROI.
• Partner with Operations and IT to deploy models into production, including integrations with POS, inventory, labor and loyalty systems, and support ongoing performance monitoring and optimization.
• Promote best practices and collaboration across data and analytics teams.
• Use analytics to drive data-informed decisions and improve program performance.
• Handle special projects and other duties as assigned.

Skills

Tech PM experience

AI/ML product delivery

Cross-functional leadership

Data-driven planning

Strong communication

Education

Bachelor's or Master's in Engineering/CS

Tools

Databricks

Job description

Self Opportunity Inc. partners with a well-established, multi-concept restaurant group in Dallas to hire an AI Program Manager.

You will lead AI/ML data solutions across their restaurant portfolio to improve guest experience and efficiency, collaborating with engineering, data, operations and business leaders. Responsibilities include defining the AI/ML roadmap, delivering MVPs, and communicating results to executives.