AI Program Lead: Strategy, Change & Delivery

PCN (PC Network Inc.); Middletown Township (PA); On-site; USD 120,000 - 160,000; Full time

Job summary

PCN (PC Network Inc.) seeks a program leader to drive AI initiatives across business and IT, developing an AI roadmap, governance, and operating model to sustain AI capabilities.

You will coordinate between business units and IT, provide strategic guidance on platforms and vendors, and oversee a portfolio of AI projects aligned with organizational goals. Strong experience in ITIL4, change management, and AI integration is required; proficiency with Office 365 is expected.

Qualifications

• 10+ years of hands-on experience in information technology and project management.
• 10+ years of consulting/oversight for business-process change management with new technologies.
• Proven track record with ITIL4, Prosci ADKAR, or Agile Change Management methodologies.
• 3+ years of experience integrating AI solutions into business and IT environments.
• Office 365 suite proficiency (Teams, Word, Excel, PowerPoint, SharePoint).

Responsibilities

• Provide program-level leadership for incorporating AI applications and solutions into business and IT operations.
• Assist in developing and implementing an AI roadmap and strategic AI initiatives.
• Oversee AI program management and governance structures.
• Coordinate between business units and IT for successful AI implementations.
• Offer strategic guidance on AI platforms, vendor evaluations, and procurement approaches.
• Develop workforce and operating models to sustain AI capabilities.
• Provide oversight for a portfolio of AI projects aligned with strategic objectives.
• Identify process bottlenecks and optimize resource utilization.
• Ensure adherence to standards, policies, and procedures.

Skills

IT leadership

Project management

ITIL4

Prosci ADKAR

Agile change management

AI integration

Microsoft Office 365

Education

Bachelor’s degree in business management or information systems

PM certification (PMP)

Six Sigma

Cybersecurity certifications

Tools

Microsoft Office 365

Job description

PCN (PC Network Inc.) seeks a program leader to drive AI initiatives across business and IT, developing an AI roadmap, governance, and operating model to sustain AI capabilities.

You will coordinate between business units and IT, provide strategic guidance on platforms and vendors, and oversee a portfolio of AI projects aligned with organizational goals. Strong experience in ITIL4, change management, and AI integration is required; proficiency with Office 365 is expected.