AI Program Lead — Remote, 50-Person Team & KPI Optimizer

SupportFinity™; San Francisco (CA); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

401k (3% matching)

Medical, Dental and Vision benefits

Job summary

Keywords Studios in San Francisco is seeking a lead to manage a 50-person team responsible for training an AI engine and coordinating hand-offs to remote time zones. You will oversee performance, KPI management, and morale while engaging clients and stakeholders.

The role emphasizes prioritization, documentation, and process improvement in a fast-paced, remote-friendly setting. Strong collaboration, project leadership, and AI familiarity are essential for success.

Qualifications

• Requires technical aptitude or experience working with AI and a completed college degree in a relevant field.
• Demonstrated 3+ years of people management experience and collaboration skills.
• Comfort launching new projects and presenting research findings with strong problem-solving abilities.

Responsibilities

• Lead a 50-person team focusing on training an AI engine and coordinating cross-timezone hand-offs.
• Manage performance, KPI tracking, and team morale in a fast-paced environment.
• Engage clients and stakeholders, prioritize work, and ensure quality documentation and deliverables.
• Drive process improvements and end-to-end operational excellence with cross-functional partners.

Skills

People management

Collaboration

Multi-tasking

Documentation & SOPs

AI familiarity

Problem solving

Communication

Technical aptitude

Remote teamwork

Process improvement

Education

College degree in Computer Science, Math, Statistics, or Cognitive Science

Tools

JIRA

Asana

Excel/Google Sheets

Outlook/Gmail

Job description

Keywords Studios in San Francisco is seeking a lead to manage a 50-person team responsible for training an AI engine and coordinating hand-offs to remote time zones. You will oversee performance, KPI management, and morale while engaging clients and stakeholders.

The role emphasizes prioritization, documentation, and process improvement in a fast-paced, remote-friendly setting. Strong collaboration, project leadership, and AI familiarity are essential for success.