AI Product Strategy Leader: Customer Outcomes

Baylor Scott & White Health; Nashville (TN); Presencial; USD 140.000 - 210.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401(k) match up to 5%

Tuition Reimbursement

PTO accrual beginning Day 1

Descripción de la vacante

Baylor Scott & White Health is seeking an AI Use Case Product leader to own the product strategy, roadmap, and backlog for AI-enabled capabilities across patient journeys. You will translate clinical and operational needs into concrete jobs‑to‑be‑done, define success metrics, and drive measurable outcomes in partnership with engineering, analytics, and clinical teams.

Responsibilities include prioritizing opportunities for differentiated patient experiences, balancing regulatory requirements

Formación

• Bachelor’s degree in Business, Product Management, Engineering, Computer Science, Data Science, Healthcare Administration, or related field.
• Master’s degree preferred.
• 8–12 years of product management experience.
• Experience owning digital products, platforms, customer experiences, or technology-enabled services with measurable business impact.
• Experience managing complex cross-functional roadmaps involving product, engineering, design, analytics, data, and business stakeholders.
• Experience working with AI-enabled products, machine learning systems, conversational experiences, personalization platforms, automation, or decision-support technologies.
• Strong experience translating customer and business needs into structured product requirements, prioritized roadmaps, user stories, and acceptance criteria.
• Experience defining and measuring product success using KPIs, customer outcomes, business metrics, usage analytics, and qualitative customer insights.
• Healthcare, life sciences, financial services, or other regulated‑industry experience preferred but not required.

Responsabilidades

• Own the product strategy, roadmap, and backlog for one or more priority AI use-case areas.
• Translate customer, operational, and clinical problems into clear jobs‑to‑be‑done, product requirements, delivery priorities, and measurable outcomes.
• Define success metrics and KPIs that measure business impact, customer value, adoption, engagement, satisfaction, and operational improvement.
• Identify, evaluate, and prioritize opportunities where AI can create differentiated customer experiences or operational advantages.
• Develop business cases and prioritization frameworks that balance strategic value, implementation complexity, risk, dependency management, and expected return.
• Lead discovery efforts to understand customer needs, stakeholder requirements, operational workflows, and pain points that can be addressed through AI-enabled capabilities.
• Frame AI use cases as concrete customer jobs‑to‑be‑done with clear problem statements, target outcomes, measurable criteria, and responsible stakeholders.
• Partner with customer journey leaders, clinical and operational SMEs, and analytics teams to validate proposed capabilities address the right problems.
• Ensure product decisions stay grounded in customer value, clinical/operational integrity, and measurable business impact.

Conocimientos

Product management

Cross-functional leadership

AI product experience

Stakeholder management

Data-driven decision making

Educación

Bachelor’s degree in Business, Product Management, Engineering, Computer Science, Data Science, Healthcare Administration, or related field

Master’s degree preferred

Herramientas

APIs

Integrations

Enterprise systems

Analytics platforms

Descripción del empleo

Baylor Scott & White Health is seeking an AI Use Case Product leader to own the product strategy, roadmap, and backlog for AI-enabled capabilities across patient journeys. You will translate clinical and operational needs into concrete jobs‑to‑be‑done, define success metrics, and drive measurable outcomes in partnership with engineering, analytics, and clinical teams.

Responsibilities include prioritizing opportunities for differentiated patient experiences, balancing regulatory requirements