Customer Experience & AI Solutions Manager

Baylor Scott & White Health; Dallas (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Baylor Scott & White Health is seeking a seasoned leader to manage 1–2 AI-enabled journey solutions, guiding cross-functional teams across product, operations, and clinical domains. The role emphasizes collaborative problem-solving, data-driven decision making, and translating strategic vision into executable initiatives.

The ideal candidate will bring experience with AI applications in healthcare, strong stakeholder management, and a track record of delivering tangible improvements in customer

Qualifications

• Bachelor's degree or equivalent work experience.
• 5 years of experience in cross-functional project delivery.
• Experience with AI, analytics, and healthcare domains is preferred.

Responsibilities

• Lead delivery of 1–2 journey solutions from discovery to execution.
• Collaborate with product, operations, and clinical teams to implement AI solutions.
• Define goals and roadmaps, track KPIs and OKRs, and communicate progress to leaders.
• Provide mentorship to Journey Architect and oversee portfolio initiatives.

Skills

Collaboration

AI tools knowledge

Agile practices

Facilitation

Healthcare domain

Education

Bachelor's degree or equivalent

Job description

Baylor Scott & White Health is seeking a seasoned leader to manage 1–2 AI-enabled journey solutions, guiding cross-functional teams across product, operations, and clinical domains. The role emphasizes collaborative problem-solving, data-driven decision making, and translating strategic vision into executable initiatives.

The ideal candidate will bring experience with AI applications in healthcare, strong stakeholder management, and a track record of delivering tangible improvements in customer