AI Product Manager: Conversational AI & Contact Centers

Capgemini

Stamford (CT)

On-site

USD 48,000 - 75,000

Full time

45 hours ago

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement benefits

Job summary

Tundra Technical Solutions seeks an experienced Product Manager to lead strategy, roadmap, and delivery of AI-powered chatbot and contact center solutions in Stamford, CT. You will partner with stakeholders, engineering, UX, and AI experts to deliver intelligent customer engagement that drives automation and business value.

Responsibilities include defining vision, gathering requirements, and leading end-to-end lifecycle from ideation to launch.

Qualifications

Proven experience leading product management for AI-powered customer engagement solutions.
Hands-on experience with chatbot/conversational AI platforms.
Deep understanding of contact center operations and workflows.

Responsibilities

Define and execute vision, roadmap, and strategy for AI-driven customer service and chatbot solutions.
Capture and translate stakeholder requirements into actionable features.
Lead end-to-end product lifecycle from ideation to launch and iteration.
Drive implementation of conversational AI for support, self-service, and agent-assisted use cases.
Collaborate with engineering, data science, and AI teams to leverage LLMs and Generative AI.
Evaluate and integrate AI technologies (OpenAI, Claude, Gemini, etc.).
Define KPIs and success metrics for customer satisfaction, containment, automation, and efficiency.
Work with contact center teams to identify automation opportunities.
Conduct market research, competitive analysis, and customer feedback to drive innovation.
Create user stories, acceptance criteria, and product documentation.