Product Manager for AI Chat & CRM SaaS

Binance; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

Binance in the United States is seeking a Product Manager for its AI Chat Bot, overseeing the end-to-end lifecycle of customer service tools and driving improvements in multi-channel support to boost global operations. You will collaborate with cross-functional teams, translate business needs into scalable product solutions, and apply data-driven iteration to reduce overhead and improve service quality.

Experience in CRM or SaaS product management and familiarity with AI applications in

Qualifications

• Experience in product management for CRM/SaaS.
• Familiarity with AI applications in operations.

Responsibilities

• Manage end-to-end lifecycle of customer service management systems.
• Enhance multi-channel service tools to improve global efficiency.
• Collaborate with cross-functional teams to translate business needs into scalable product solutions.
• Use data-driven iteration to optimize internal tools and reduce overhead.

Skills

CRM experience

SaaS

AI in operations

Job description

Binance in the United States is seeking a Product Manager for its AI Chat Bot, overseeing the end-to-end lifecycle of customer service tools and driving improvements in multi-channel support to boost global operations. You will collaborate with cross-functional teams, translate business needs into scalable product solutions, and apply data-driven iteration to reduce overhead and improve service quality.

Experience in CRM or SaaS product management and familiarity with AI applications in