AI-Powered Support Tooling Engineer — Remote

Docker; United States; On-site; USD 175,350 - 250,500; Full time

Benefits offered by this job

Freedom & flexibility

Home office setup

Parental leave

Technology stipend

Equity

Remote-friendly culture

Training stipend

PTO & holidays

Job summary

Docker is seeking a Staff Support Tooling Engineer to accelerate delivery of our agentic platform. The role emphasizes AI-assisted development, building full-stack support tooling, and ensuring safe, scalable operations in a remote-first environment.

You will partner with principal engineers and leadership to define problems, ship solutions, and measure impact across UI, APIs, integrations, data surfaces, and workflows. Excellent collaboration in a modern distributed setting is essential.

Qualifications

• 6+ years of experience building production web applications, backend services, internal platforms, or distributed systems.
• Strong software development with TypeScript/React and Go.
• Hands-on experience shipping reliable software from design through delivery, including testing, debugging, documentation, and code review.
• Practical experience with LLM application patterns such as tool/function calling, structured outputs, retrieval, evaluation, or agent orchestration.
• Experience building integrations across REST APIs, webhooks, queues, data systems, or workflow platforms.
• Production familiarity with observability and operations, including logging, metrics, tracing, dashboards, and incident response.
• Strong written and verbal communication in a remote environment.

Responsibilities

• Build agentic and automation workflows with structured inputs, tool calls, evaluation, regression checks, observability, and safe handoff.
• Integrate CRM, warehouse, ticketing, incident management, and knowledge systems with clear contracts, retries, idempotency, and auditability.
• Improve reliability, performance, and trust through metrics, logs, traces, dashboards, and production operating practices.
• Build safe tool access patterns with least-privilege permissions, audit trails, and human approval for sensitive actions.
• Participate in on-call rotation for systems your team owns.

Skills

AI-assisted development

TypeScript/React

Go

Backend services

Observability

On-call rotation

Tools

Kubernetes

CI/CD

Job description

Docker is seeking a Staff Support Tooling Engineer to accelerate delivery of our agentic platform. The role emphasizes AI-assisted development, building full-stack support tooling, and ensuring safe, scalable operations in a remote-first environment.

You will partner with principal engineers and leadership to define problems, ship solutions, and measure impact across UI, APIs, integrations, data surfaces, and workflows. Excellent collaboration in a modern distributed setting is essential.