AI-Powered Support Operations Lead

GoTo Meeting; New York (NY); Hybrid; USD 132,300 - 170,000; Full time

Benefits offered by this job

Unlimited Vacation

100% paid employee health benefits

401(k) with employer match

Catered lunches

Commuter Benefits

Job summary

GoTo Meeting is looking for an AI Support Operations Manager to evolve customer support using AI technologies. You will oversee the implementation of AI in chat, voice, and email, aiming to automate routine tasks and improve customer experience.

Your role requires a strong background in customer support operations and experience with AI tools. Benefits include a flexible work environment, unlimited vacation, and comprehensive health benefits.

Qualifications

• 5–7 years of experience in customer support operations.
• Hands-on experience with AI-powered support tools.
• Proven ability to improve performance metrics like CSAT.

Responsibilities

• Own AI-powered support workflows across platforms.
• Implement automation to enhance customer and agent experiences.
• Monitor performance and drive improvements on key metrics.

Skills

Customer support operations

AI implementation

Analytical skills

Cross-functional collaboration

Problem-solving

Tools

Forethought AI

CRM platforms

Analytics tools

Job description

GoTo Meeting is looking for an AI Support Operations Manager to evolve customer support using AI technologies. You will oversee the implementation of AI in chat, voice, and email, aiming to automate routine tasks and improve customer experience.

Your role requires a strong background in customer support operations and experience with AI tools. Benefits include a flexible work environment, unlimited vacation, and comprehensive health benefits.