AI-Powered Solutions Engineer (Pre-Sales)

Zendesk; Austin (TX); Hybrid; USD 169,000 - 282,000; Full time

Job summary

Zendesk in Austin, TX is seeking a Technical Sales Engineer to join our presales team. You will write code, configure API integrations, and build production-ready POCs that showcase our AI-enabled CX platform.

You’ll own POC delivery, API integrations, and technical validation while collaborating with account teams. The role requires 2–4 years in a technical client-facing role, strong web tech skills, travel about 30% and a passion for AI and modern software trends. Hybrid onsite schedule.

Qualifications

• Bachelor’s degree or higher in a quantitative/technical field.
• 2–4 years in a technical client-facing role or hands-on software development with pivot to solutions.
• Proficiency with modern programming languages and web tech (JavaScript, Python, Node.js) and REST/SOAP APIs.
• Interest in AI technologies, prompt engineering, LLMs, and autonomous software workflows.
• Willingness to travel ~30% annually for on-site workshops and client validation.

Responsibilities

• Develop Proof-of-Concepts (POCs) and tailored prototypes to demonstrate Zendesk’s platform and AI capabilities.
• Build and maintain API integrations connecting Zendesk to client tech stacks using REST/SOAP APIs and webhooks.
• Own technical validation with account teams, handling security/architecture questionnaires and developer-to-developer reviews.
• Scale internal tooling by creating reusable code snippets, demo accelerators, and automation templates.
• Stay current with AI trends, focusing on LLMs, prompt engineering, and autonomous agent frameworks.

Skills

JavaScript

Python

Node.js

REST APIs

AI/LLMs

Travel willingness

Education

Bachelor’s degree in Computer Science or related technical discipline

Job description

Zendesk in Austin, TX is seeking a Technical Sales Engineer to join our presales team. You will write code, configure API integrations, and build production-ready POCs that showcase our AI-enabled CX platform.

You’ll own POC delivery, API integrations, and technical validation while collaborating with account teams. The role requires 2–4 years in a technical client-facing role, strong web tech skills, travel about 30% and a passion for AI and modern software trends. Hybrid onsite schedule.