AI-Powered Product Manager for Customer Service

ALTEN; Austin (TX); Hybrid; USD 100,000 - 130,000; Full time

Job summary

ALTEN is looking for a Product Manager, Customer Service & AI to lead the strategy for our customer service platform focused on AI innovations. Based in Austin, TX, this hybrid role involves defining product roadmaps, integrating AI solutions, and collaborating with engineering and operations teams to enhance customer experience.

The ideal candidate will have 5+ years of product management experience, strong knowledge of CCaaS platforms like Genesys Cloud, and the ability to leverage data for decision making. Join us to make a significant impact on customer satisfaction!

Qualifications

• 5+ years of experience as a Product Manager, especially in B2B or B2C software.
• Hands-on experience with Genesys Cloud CCaaS platform.
• Experience building products using AI or machine learning.
• Strong analytical skills for data-driven decision making.
• Excellent communication skills to work with diverse teams.

Responsibilities

• Define and execute product roadmap for customer service technology focusing on AI solutions.
• Identify opportunities for AI integration and automate workflows.
• Gather and document detailed business requirements.
• Monitor key performance indicators for new features.
• Communicate product vision and results to stakeholders.

Skills

Product Management

AI Integration

Data Analysis

Communication

Collaboration

Tools

Genesys Cloud

Salesforce Service Cloud

Tableau

Power BI

Job description

ALTEN is looking for a Product Manager, Customer Service & AI to lead the strategy for our customer service platform focused on AI innovations. Based in Austin, TX, this hybrid role involves defining product roadmaps, integrating AI solutions, and collaborating with engineering and operations teams to enhance customer experience.

The ideal candidate will have 5+ years of product management experience, strong knowledge of CCaaS platforms like Genesys Cloud, and the ability to leverage data for decision making. Join us to make a significant impact on customer satisfaction!