AI-Powered Operational Insights Analyst

DailyPay, Inc.; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Exceptional health, vision, and dental

Equity ownership

Life and AD&D, short- and long-term

Employee Assistance Program

Employee Resource Groups

Fun company outings and events

Unlimited PTO

401K with company match

Job summary

DailyPay is seeking an Operational Insights Specialist to support daily contact center analytics and embed generative AI tools into reporting workflows. You will process unstructured data with established AI models to generate insights on sentiment, agent performance, and trends for leadership review.

Ideal candidates have 2–3 years in analytics with AI exposure, strong SQL/tableau skills, and experience in CX metrics.

Qualifications

• 2–3 years of data analytics, BI, or operational analysis experience with AI exposure.
• Experience with AI models (Anthropic Claude, Google Gemini, OpenAI) and low-code/API automation.
• Strong knowledge of CX metrics (AHT, CSAT, FCR) and speech analytics platforms.
• Proficient in SQL and data visualization (Tableau, Snowflake); scripting in Python or R.

Responsibilities

• Execute and monitor AI prompt pipelines to analyze daily contact center data.
• Transform unstructured data into structured summary metrics.
• Maintain dashboards and executive summaries using SQL and BI tools.
• Collaborate with IT and Data Engineering to support data pipelines.
• Audit AI outputs and refine prompts to ensure accuracy.

Skills

Data analytics

AI prompting

SQL

Data storytelling

Python/R

Education

Bachelor's degree

Tools

Tableau

Snowflake

Job description

DailyPay is seeking an Operational Insights Specialist to support daily contact center analytics and embed generative AI tools into reporting workflows. You will process unstructured data with established AI models to generate insights on sentiment, agent performance, and trends for leadership review.

Ideal candidates have 2–3 years in analytics with AI exposure, strong SQL/tableau skills, and experience in CX metrics.