AI-Powered Experience Design Lead - Product & Conversational

Accenture PLC; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Accenture Song in New York is seeking an Experience Design Manager to lead the design and delivery of next‑generation, AI‑powered customer service experiences. You will coach multidisciplinary teams across product, conversation, and service design, shaping engagements and driving business impact.

You will blend UX, product design, and emerging AI methods to define strategy, navigate ambiguity, and ensure high-quality outcomes from discovery to launch.

Qualifications

• Experience leading UX/product design teams end-to-end.
• Proven ability to deliver AI-powered customer experiences.
• Strong stakeholder communication and initiative.

Responsibilities

• Lead end-to-end strategy and design for AI-powered customer service solutions.
• Direct and mentor teams of designers across product, conversation, and service design.
• Establish visions, journeys, blueprints, and models aligned to business goals.
• Guide design workstreams across chat, agent tools, dashboards, escalation workflows.

Skills

UX design

Product design

Conversation design

AI technologies

Team leadership

Stakeholder management

Tools

Figma

Miro

Axure

Job description

Accenture Song in New York is seeking an Experience Design Manager to lead the design and delivery of next‑generation, AI‑powered customer service experiences. You will coach multidisciplinary teams across product, conversation, and service design, shaping engagements and driving business impact.

You will blend UX, product design, and emerging AI methods to define strategy, navigate ambiguity, and ensure high-quality outcomes from discovery to launch.