AI-Powered CX Associate — Fintech Platform

United States Digital Space LLC

United States

Remote

USD 60,000 - 70,000

Full time

5 days ago

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Benefits offered by this job

Flexible PTO

401(k) with employer match

Health insurance

Relocation assistance to NYC/SF

Weekly coffee stipend

Job summary

RampRamp is seeking a CX Associate to drive customer support across live calls, email and chat. You will diagnose across a broad product surface—payments, cards, travel, and accounting integrations—own escalations end-to-end, and collaborate with Engineering, Risk, Product and Partnerships.

You will build AI-enabled CX tooling and relentlessly improve processes to help customers resolve issues effectively. The role requires a systems-thinking mindset, strong AI tool usage, and the ability to

Qualifications

Be a systems thinker who prevents repeat issues.
Active use of AI tools (Claude, Notion AI) and ability to show impact.
Able to discuss APIs and integrations without coding.
Manage multiple issues across several internal teams without dropping work.
Communicate clearly and concisely, both written and verbally.

Responsibilities

Be the voice of the company's Customer Support across live calls, email and chat.
Diagnose across a broad product surface including payments, cards, accounting integrations, and more.
Own escalations end-to-end and route across teams with accountability.
Build and shape AI tools and participate in evolving CX AI capabilities.
Introduce improvements, fix processes and automate where possible.
Explain issues and actions to customers with precision and empathy.