AI-Powered Customer Support Specialist (Travel Stipend)

Way; Austin (TX); Vor Ort; USD 63.000 - 77.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental and vision coverage

Equity

Annual hotel and travel stipend

Office in Austin, SF, or Paris

Career growth opportunities

Zusammenfassung

Way is seeking a Customer Support Specialist to join its growing Operations and Support team in Austin. You will handle frontline customer inquiries via email and Intercom, troubleshoot issues, and ensure customers can use our platform effectively.

As you grow your expertise, you’ll help improve AI-powered support tools, strengthen the Help Center, and contribute to scalable workflows and documentation. A proactive, curious mindset is essential.

Qualifikationen

• Experience in customer support or technical support.
• Excellent written communication and problem-solving skills.
• Comfortable learning software products and technical concepts.

Aufgaben

• Respond to customer questions via email and chat in Intercom.
• Troubleshoot product, configuration, and account issues.
• Communicate solutions clearly and own conversations through resolution.
• Escalate issues to Product or Engineering with context.
• Identify AI gaps and contribute to documentation and workflows.

Kenntnisse

Customer support

Technical support

Communication

Problem solving

Ownership

Tools

Intercom

Fin AI

Jobbeschreibung

Way is seeking a Customer Support Specialist to join its growing Operations and Support team in Austin. You will handle frontline customer inquiries via email and Intercom, troubleshoot issues, and ensure customers can use our platform effectively.

As you grow your expertise, you’ll help improve AI-powered support tools, strengthen the Help Center, and contribute to scalable workflows and documentation. A proactive, curious mindset is essential.