AI-Powered Customer Service Product Manager

TikTok; Seattle (WA); On-site; USD 156,864 - 296,020; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) savings plan with company match

Paid parental leave

Job summary

A leading social media platform is seeking a Product Manager for its E-Commerce's Governance and Experience team. This role involves leading the design of AI-powered customer service products, analyzing business requirements globally, and enhancing service efficiency. Candidates should have at least 5 years of product management experience, with a strong preference for experience in AI solutions. The position offers a competitive salary in Seattle and the chance to impact customer satisfaction at scale.

Qualifications

• 5 years of product management experience, 2 in customer service.
• Hands-on experience with AI-powered solutions preferred.
• Goal-oriented, with strong curiosity and learning agility.

Responsibilities

• Lead design and development of AI customer service products.
• Analyze business requirements and ensure seamless product delivery.
• Define and track data-driven performance indicators.

Skills

Product management

AI technologies

Communication skills

Project management

Job description

A leading social media platform is seeking a Product Manager for its E-Commerce's Governance and Experience team. This role involves leading the design of AI-powered customer service products, analyzing business requirements globally, and enhancing service efficiency. Candidates should have at least 5 years of product management experience, with a strong preference for experience in AI solutions. The position offers a competitive salary in Seattle and the chance to impact customer satisfaction at scale.