Senior Product Manager - AI‑Driven Customer Service

TikTok; Seattle (WA); On-site; USD 156,864 - 296,020; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) savings plan with company match

Paid parental leave

Paid holidays and sick days

Wellbeing benefits

Job summary

A leading social media platform is seeking an Experienced Product Manager for their Automatic Customer Service Products team. This mid-senior level position involves leading the design and development of AI-powered customer service solutions. The ideal candidate will have at least 5 years of product management experience, including 2 years in customer service, and must demonstrate strong collaboration skills to analyze business requirements across different markets. Competitive compensation and comprehensive benefits are included.

Qualifications

• 5 years in product management, including 2 years in customer service.
• Hands-on experience with AI-powered solutions preferred.
• Goal-oriented with exceptional learning agility in AI and emerging technologies.

Responsibilities

• Lead design of AI-powered customer service products.
• Analyze business requirements across countries and markets.
• Define and track performance indicators using AI and analytics.

Skills

Product management

AI engagement

Collaboration

Problem-solving

Communication

Job description

A leading social media platform is seeking an Experienced Product Manager for their Automatic Customer Service Products team. This mid-senior level position involves leading the design and development of AI-powered customer service solutions. The ideal candidate will have at least 5 years of product management experience, including 2 years in customer service, and must demonstrate strong collaboration skills to analyze business requirements across different markets. Competitive compensation and comprehensive benefits are included.