AI-Powered Customer Care Analytics Intern

Veeam; Columbus (OH); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid Holidays

Tech Stipend

8 Hours of Paid Volunteer Time

Personal and Professional Development

Job summary

Veeam is seeking a Summer Intern to join the Customer Care AI Analyst program in Columbus, OH. The internship runs June–August 2027 (10 weeks) with onboarding led by University Relations, plus weekly professional development, networking events, and other growth activities.

You will review AI-handled interactions, analyze case data, and help build self-service content and AI deflection strategies while supporting data migration and platform modernization efforts.

Qualifications

• Rising Junior or Senior pursuing a Bachelor’s degree or a graduate student.
• Excellent written, verbal and communication skills.
• Willingness to learn about technology, especially AI.
• Proficiency in Windows and Microsoft Office.
• Proficient with MS-Excel with a passion for data analysis.

Responsibilities

• Review AI-handled interactions and case outcomes.
• Analyze case volume and trends to identify top self-service topics.
• Help label case data used to test routing to the correct team.
• Support platform modernization by mapping data for migration.
• Build reports and dashboards tracking AI, routing, and migration performance.

Skills

Data analysis

Communication skills

Self-starter

Learning mindset

Education

Bachelor's degree in progress

Tools

MS Office

Windows

MS Excel

Job description

Veeam is seeking a Summer Intern to join the Customer Care AI Analyst program in Columbus, OH. The internship runs June–August 2027 (10 weeks) with onboarding led by University Relations, plus weekly professional development, networking events, and other growth activities.

You will review AI-handled interactions, analyze case data, and help build self-service content and AI deflection strategies while supporting data migration and platform modernization efforts.