AI Care Analyst Intern - Data & Service Insights (Hybrid)

veeamsoftware; Columbus (OH); Hybrid; USD 28,000 - 34,000; Part time

Benefits offered by this job

Paid holidays during internship

Tech stipend

Volunteer time (8 hours)

Development opportunities

Job summary

Veeam Software offers a 10-week Summer Internship Program in Columbus, OH for students entering their final year or pursuing graduate studies. The role focuses on AI data analysis, improving self-service, and supporting data migrations with guidance from the University Relations team.

As a Customer Care AI Analyst Intern, you will analyze AI interactions, develop dashboards, and learn to map data as Veeam modernizes its platform.

Qualifications

• Rising Junior or Senior pursuing a Bachelor's degree or a graduate student in an accredited college or university
• Excellent written, verbal and communication skills
• Willingness to learn about technology, especially AI
• Proficiency in Windows and Microsoft Office
• Proficient with MS‑Excel with a passion for data analysis
• Ability to work independently with limited direction in a fast‑paced environment; must be a high‑energy, motivated self‑starter

Responsibilities

• Review AI-handled interactions and case outcomes
• Analyze case volume and trends to identify topics for self-service and AI deflection, and help write supporting articles and guides
• Help clean and label data used to test and improve routing to the right team
• Support platform modernization by mapping and validating data during migration
• Build reports and dashboards tracking AI, routing, and migration performance

Skills

Excellent communication

MS Office proficiency

MS Excel

Data analysis

Independent self-starter

Education

Bachelor's degree in progress / Senior or graduate student

Tools

Windows OS

Job description

Veeam Software offers a 10-week Summer Internship Program in Columbus, OH for students entering their final year or pursuing graduate studies. The role focuses on AI data analysis, improving self-service, and supporting data migrations with guidance from the University Relations team.

As a Customer Care AI Analyst Intern, you will analyze AI interactions, develop dashboards, and learn to map data as Veeam modernizes its platform.