AI-Powered Code Review Support Engineer

Doist; Boston (MA); On-site; USD 115,000 - 190,000; Full time

Benefits offered by this job

Competitive salary

Equity

Professional development opportunities

Job summary

CodeRabbit in the Americas is seeking a Technical Support Engineer to join our growing customer support organization. You will untangle complex technical challenges to ensure customers get the most from our AI-powered code review platform and act as a champion for users, bridging our cutting-edge technology with engineers who rely on it.

You will work directly with customers to troubleshoot, educate on best usage, and collaborate with developers to identify defects and opportunities for product

Qualifications

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Responsibilities

• Troubleshoot, debug, reproduce and resolve complex technical issues with customers
• Educate customers on product usage to maximize value
• Schedule and conduct Zoom calls to resolve issues and improve adoption
• Support customer success and sales on retention and expansion motions
• Collaborate with developers to identify defects and opportunities for product improvement
• Test new features and build tools to scale deployments and auto-support infrastructure
• Analyze the customer base to mitigate risks in the install base
• Suggest product changes based on customer feedback and usage
• Develop and maintain internal/external knowledge bases
• Provide support on weekdays and off-hours on a rotating basis

Skills

Communication

Customer obsession

Troubleshooting

Problem solving

Ticketing systems

Debugging

Observability tools

Git/GitHub/CI/CD

Education

Bachelor's degree in CS or related field

Tools

Git

GitHub

VS Code

CI/CD

Cursor

Job description

CodeRabbit in the Americas is seeking a Technical Support Engineer to join our growing customer support organization. You will untangle complex technical challenges to ensure customers get the most from our AI-powered code review platform and act as a champion for users, bridging our cutting-edge technology with engineers who rely on it.

You will work directly with customers to troubleshoot, educate on best usage, and collaborate with developers to identify defects and opportunities for product