AI-Powered Business Analyst: Process Optimization & UX

Tata Consultancy Services Limited

Cupertino (CA)

On-site

USD 90,000 - 150,000

Full time

4 days ago

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Job summary

Tata Consultancy Services Limited in Cupertino, CA is seeking a Business Analyst with 8+ years in process design and business analysis to map and redesign cross-functional workflows. You will work with AI tools daily, understand data flows, APIs, and system architectures while focusing on user-first design and strong stakeholder communication.

The role requires expertise in Agile/Scrum, change management, and experience in enterprise CRM or sales operations settings.

Qualifications

8+ years in business analysis, process design, or workflow optimization in Sales/Ops/enterprise tech environments
Demonstrated ability to map complex, cross-functional business processes and redesign for efficiency
Strong GenAI fluency with hands-on experience using LLMs (Claude, ChatGPT, Copilot, etc.)
Prompt, iterate, and build workflows without writing code
Comfort navigating AI tools daily, not just awareness
Understand APIs, data flows, system architectures, and integration patterns
UX-centric mindset and user-first thinking
Exceptional communication skills for workshops, BRD, and leadership presentations
Data-driven root cause analysis with continuous improvement
Well-versed in Agile/Scrum delivery and comfortable with ambiguity
Self-directed, high-energy, action-oriented
Experience driving adoption/change across teams unfamiliar with new tools
Preferred: experience in Sales Operations, Sales BPR, or enterprise CRM/order management ecosystems
Familiarity with large-enterprise tech ecosystems and internal tooling
Portfolio or examples of AI-powered workflow design
PMI/PMP or Agile certification