Business Analyst

Tata Consultancy Services; Cupertino (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

Tata Consultancy Services Limited in Cupertino, CA is seeking a Business Analyst with 8+ years in process design and business analysis to map and redesign cross-functional workflows. You will work with AI tools daily, understand data flows, APIs, and system architectures while focusing on user-first design and strong stakeholder communication.

The role requires expertise in Agile/Scrum, change management, and experience in enterprise CRM or sales operations settings.

Qualifications

• 8+ years in business analysis, process design, or workflow optimization in Sales/Ops/enterprise tech environments
• Demonstrated ability to map complex, cross-functional business processes and redesign for efficiency
• Strong GenAI fluency with hands-on experience using LLMs (Claude, ChatGPT, Copilot, etc.)
• Prompt, iterate, and build workflows without writing code
• Comfort navigating AI tools daily, not just awareness
• Understand APIs, data flows, system architectures, and integration patterns
• UX-centric mindset and user-first thinking
• Exceptional communication skills for workshops, BRD, and leadership presentations
• Data-driven root cause analysis with continuous improvement
• Well-versed in Agile/Scrum delivery and comfortable with ambiguity
• Self-directed, high-energy, action-oriented
• Experience driving adoption/change across teams unfamiliar with new tools
• Preferred: experience in Sales Operations, Sales BPR, or enterprise CRM/order management ecosystems
• Familiarity with large-enterprise tech ecosystems and internal tooling
• Portfolio or examples of AI-powered workflow design
• PMI/PMP or Agile certification

Responsibilities

Skills

GenAI fluency

Business Analysis

Process design

Workflow optimization

Agile/Scrum

Change management

Cross-functional collaboration

Workshop facilitation

BRD writing

Communication

Job description

Must Have Technical/Functional Skills

Key Qualifications

• - 8+ years in business analysis, process design, or workflow optimization - ideally in a Sales, Ops, or enterprise tech environment
• - Demonstrated ability to map complex, cross-functional business processes and redesign them for efficiency
• - Strong GenAI fluency: hands-on experience with LLMs (Claude, ChatGPT, Copilot, or similar)
• - you can prompt, iterate, and build workflows without writing code.
• - You should be comfortable navigating AI tools daily, not just aware of them.
• - Ability to navigate technical landscapes: understand APIs, data flows, system architectures, and integration patterns well enough to propose viable solutions and communicate effectively with engineering teams
• - UX-centric mindset - you think from the user's perspective first, then work backward to the system
• - Exceptional communication skills: can run a workshop, write a BRD, and present to leadership with equal confidence
• - Strong analytical mindset with a continuous improvement orientation - data-driven root cause analysis, not gut feel
• - Well-versed in Agile/Scrum delivery; comfortable with ambiguity and fast iteration
• - Self-directed, high-energy, and biased toward action
• - Experience driving adoption and change management across teams unfamiliar with new tools or ways of working
• - Preferred: Experience in Sales Operations, Sales BPR, or enterprise CRM/order management ecosystems
• - Familiarity with large-enterprise tech ecosystems and internal tooling landscapes
• - Portfolio or examples of AI-powered workflow design (prompt libraries, automated workflows, process redesigns)
• - PMI/PMP or Agile certification

Salary Range: $90,000-$150,000 a year

Location

Cupertino, CA

Function

TECHNOLOGY

Role

Business Analyst

ID

434858

Skills

Business Analysis

Salary Range

$90,000 - $150,000