AI-Powered Applications Engineering Manager

Towards AI, Inc.

New York (NY)

Hybrid

USD 163,000 - 235,000

Full time

14 days+

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Job summary

Gusto, Inc. is seeking an Application Systems Engineering Manager to lead AI-driven payops solutions across our New York, San Francisco, and Denver offices.

You will guide a team of six toward reliable, scalable AI-powered workflows that delight customers and advocates. You will collaborate with AI scientists, product managers, and design leaders to shape product vision, and you’ll drive cross-functional initiatives with CRM integrations (Salesforce, Zendesk) to improve operational efficiency in

Qualifications

10+ years of total relevant technical experience.
2+ years of engineering management experience.
2+ years in Generative AI demonstrating the ability to leverage AI/agentic tools to accelerate development.

Responsibilities

Lead Gustos USP AI engineering team and recruit top talent.
Collaborate with AI Scientists and AI Product Managers to optimize sales motions with AI.
Design, develop, and deploy AI-powered applications to enhance customer and advocate experiences.
Work cross-functionally with engineering, product, design, and stakeholders to advance customer service solutions.
Leverage data to identify insights, drive operational efficiencies, and support business decisions.
Integrate with third-party platforms like Salesforce and Zendesk where applicable.

Skills

Generative AI

Integrations

Product Management

Product Design

Technical Leadership

CRM

Tools

Salesforce

Zendesk

Grid

JSON

Fluid

Job description

Gusto, Inc. is seeking an Application Systems Engineering Manager to lead AI-driven payops solutions across our New York, San Francisco, and Denver offices.

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