AI Platform Operations Lead

New York University; New York (NY); On-site; GBP 67,000 - 81,000; Full time

Job summary

New York University’s AI Center of Excellence (AI CoE) within NYU IT seeks an AI Operations Lead to run day-to-day operations, manage the support queue, provision access to AI tools, and maintain operations documentation.

The role acts as the first-line contact for the NYU community seeking AI tools and services, escalating only complex issues to senior staff, enabling scalable programs and a smooth platform rollout.

Qualifications

• Bachelor's degree and 2+ years in operations, program coordination, IT support, or related field.
• Experience with SaaS platforms, cloud-based tools, or enterprise software.

Responsibilities

• Own day-to-day operational functions of the AI CoE; manage the support queue.
• Provision access to commercial AI tools and maintain operational documentation.
• Support event and communications logistics; act as first-line escalation filter for complex issues.

Skills

Multi-tasking

Communication skills

Detail-oriented

Independent work

Education

Bachelor's degree

Tools

ServiceNow

Jira

Zendesk

Job description

New York University’s AI Center of Excellence (AI CoE) within NYU IT seeks an AI Operations Lead to run day-to-day operations, manage the support queue, provision access to AI tools, and maintain operations documentation.

The role acts as the first-line contact for the NYU community seeking AI tools and services, escalating only complex issues to senior staff, enabling scalable programs and a smooth platform rollout.